Rally's — Restaurant in Las Vegas

TL;DR: bad service, horrible chicken strips that are overpriced, no dessert at this location. They have a chatbot for the drive thru that takes your order, so you end up being unsure if your order was understood correctly until you get up to the window (there's no screen that displays your order either). When I got there, the customer ahead of me was arguing with the employee. I assumed the customer was probably at fault, but the employee was not friendly to me at all either. I ordered the chicken strip meal. My container of fries was about halfway full, my drink was filled to the rim with ice so it was only a few sips of liquid, and the chicken strips themselves are extremely disappointing- they're flat, dark, hard pieces of stringy, dry chicken that are exactly like what you can find from SYSCO or another restaurant supplier. Nothing like what is shown in the photo, which are golden brown and substantial looking. They also only have 3 and 5-piece orders- the 3 pieces are not enough food and the 5-piece combo costs more than the Box combo at Raising Cane's which is infinitely better quality and more satisfying. There was also no dessert on the menu at this location, the portion of the menu with shakes and other dessert items is covered with a piece of paper taped to it stating that they don't serve those items. Very disappointing, will not eat at this location again, and probably won't try Rally's again in general if it's just going to be another waste of...

I went to go through drive thru. I asked the AI what the available promotions were and was told checker burgers, spicy chicken, and chili dogs were for 2 for 4. Upon getting a total it came to 18. I specifically ordered items I was told would be 2 for 4. I advised what their AI system said the chili dogs were 2 for 4. The representative attempted to say “no it didn’t” when I had a witness. I offered to go back through drive thru and record it for them. They just said “sometimes it be trippin” I asked if the price would be honored and they said no. This is the second time having pricing issues with THIS rally’s. The first time was the app changing pricing at check out. As someone who has at ate at Rally’s across the country, I have not had so many issues at a Rally’s or Checkers. I just know to avoid this location going forward IF I choose to be a customer of Rally’s/Checkers in generally...

It appeared to be busy, but I believe it was more the crew having problems. There didn't seem to be clear directions, 4 people in the window area, trying to talk to the cashier, as she was trying to get the correct orders to the customer. When I was trying to place my order, I was asked to wait a minute, then shortly new voice asked if my order had been taken. I told him no, but then had to ask if they were ready to take it. The food was what I was hoping for, then only thing I was disappointed in what how cold the bun was, like it had just been taken from the refrigerator. As a first time customer to Rallys it was decent enough food, reasonably priced 25.00 for 2 double burger meals. We will try it again in a few months as I think it's fairly...