I don't even know where to start entirely, but I have to start somewhere so I'll get to some small positivity before the wave of negative rolls through.
The place looks nice, and the staff were friendly, that is about where the best of this place ends.
We sat down and ordered our drinks, then shortly after ordered our food. This place had a decent amount of customers but was not busy by any means, at least not to our expectations from our experience at working in a busy restaraunt industry.
About 20-30 minutes goes by and we have not even received our appetizer, we're pretty disappointed at this point. After about 30 minutes we had to ask the girl bussing tables to just cancel our food, and that we would pay for only the drinks. At this point we we're ready to leave and eat elsewhere.
The girl went and fetched our waitress. Our waitress came by and we addressed the same concerns to her, and put a little emphasis on the fact that we hadn't even received our appetizer yet. We wanted to leave and she did inform us that was okay but also noted that SHE was putting our food together that very moment. Had she not told us that we probably would have walked out right there.
We decided to wait a little bit extra to give the food a chance (hoping it would be good enough to make up for the horrible wait). The food arrives, but the appetizer didn't come until after (we ordered 2 BBB burger with garlic parm fries and bacon macaroni bites as the appetizer.)
The Macaroni bites were a major disappointment. Ive had fried boxed kraft mac and cheese bites that tasted better. They need a complete re-haul. They were not good at all.
The burgers were not any better. Despite putting ranch and the sauce they came with on them, the meat was hard to bite into, the burger was stiff, and for as much as we had put on them, they barely had any flavor. Five guys burgers blow this place out of the water. The fries were okay, I suppose, compared to how disappointing the rest of the food was.
Worst part is, the burgers were $17 each, and the garlic parm fries were $3 each. With an extra $1.50 each for the additional veggies we got. The Macaroni bites were $11! That doesn't even count the drinks. Extremely expensive meals, and yet the taste wasn't any better than a McDonald's or Burger king.
Ashley was our waitress, and I will say she definitely did her job. She compensated us for the horrible wait time, and while we didn't adress the other disappointments, we do feel like she tried her hardest to provide the best service on her end that she could provide.
My conclusion is that this place is not managed well by the owners, it lacks organization and structure, and whoever their food distributor is, needs to be changed, because they're not supplying any decent food especially for the cost. Thank you ashley for being a good waitress, we're sorry for what you must endure working there, we will never return to this establishment ever again...
Read moreWARNING this is going to be a pretty lengthy review. If you are looking to see if the food is good I’ll start with the food and say MAYBE had my tenders not been over cooked the Thai Sriracha sauce is pretty good if you like sweet/spicy. The Chicken Salad with the pickled onions was alright but once again chicken extremely over cooked NO FLAVOR whatsoever. But that was honestly the BEST part of my experience coming here. (STORY TIME!) I have been seeing this place on Instagram for at least a year now, I recently moved nearby unknowingly and on my way to grab some Teriyaki Madness I realized this place was next door. I came in a little unprepared because my initial mission was to grab some take out and head home and watch movies so I admit, maybe my Homer Simpson pajama pants and over sized hoodie wasn’t the greatest outfit choice for a dine in moment but I COULD NOT pass this place up! I’ve been super excited to try this place out. Initially when I walked in I felt very out of place. The young woman who seated us was pretty courteous during our short interaction, however the server who’s name I didn’t even catch but I will describe him as a Slightly muscular, Dark skinned guy with a heavy Spanish accent who looks like some sort of rapper or like a star on All the Queens Men… his service was HORRIBLE! I honestly feel as though I was profiled for the way I presented myself. He came to the table with tap waters and no straws after about 10 minutes of walking past and not even acknowledging us. He then comes and asks if we’d like anything to drink 15 minutes later and still comes back with no straws. I asked him for straws I believe twice at this point. He comes back with straws and no drinks 20 minutes later. We finally order our food. A couple who came LONG a after us got their food before we did. The dark skinned Spanish server never comes and checks in on us asking if we’d like refills, or anything. Even after we tried our best to swallow the dry over cooked mess that was served to us, we were ignored and walked past for about another 30 minutes before we even got the check. He walked past so many times and didn’t even look at us. It was very disrespectful and rude, I felt very uncomfortable. I will honestly NEVER spend another dime in this place again because I know had I come in dressed differently I would have gotten much better treatment because everyone around us was getting much better treatment. It doesn’t matter how someone looks you can’t judge them. I always tip, I always clean up after myself when I go out I’m very patient but this was a very horrible experience. If these are the kinds of people you hire you will be out of...
Read moreAllright - this place gets a lot of positive reviews. Mine is a little geezer-ish because I'm a geezer. We went there thinking we'd have a unique and memorable experience of burger cuisine. Guess I'm spoiled - I'm a member of the Amazing Ribs pitmaster club who can make a pretty mean burger myself - but now and then good perspective can be achieved by trying a pro's burger.
This burger was about the same as a Carl's Junior bacon cheeseburger, except it included tepid (droopy, uninteresting fries) and two mediocre beers (well my wife's Guiness was OK, i guess) FOR SEVENTY-FIVE BUCKS. I'm an accountant in real life and I prepare tax returns for less than that. LUNCH FOR SEVENTY FIVE BUCKS - who do they think they are - a professional sports venue?!?
It wouldn't be so bad, but the burger tasted kind of odd. It was NOT a pleasant taste, almost like the meat had gone over. The one I had was one of the lesser ones (Lone Star something or other I think it was called). It came with four strips of bacon and three onion rings which made it about twice as high as it was wide.
My wife had their veggie burger, and couldn't finish - she thought it also had a less than appetizing taste.
As for the fries - they're listed on the (hard to understand) menu as Slaters 50/50 fries with bacon ketchup. If there was bacon associated in any way with either the fries or the (they're watching their costs to keep prices down - HAH) (two really cheap and inadequate napkins - come on, give me a break) ketchup well, then, I'm the recently deceased queen of England.
Those fries came out of a bag which had been frozen too long, cooked quite a while before they were served, and had the flavor of sawdust. (I've tried - sawdust is better - but drowned in ketchup the fries might have been edible - the only problem was they gave you this tiny cup of ketchup - were quick to offer more $ 11 beer, but looked like they didn't teach the word "more" in connection with the words "ketchup" or "napkins" the two times I tried to get their 19 year old attention to ask for it).
Keeping those costs in line sure makes it more affordable.
SEVENTY-FIVE BUCKS for lunch. I could have had the same lunch by going into the nearby Albertsons and the nearby Carl's Junior for less than twenty.
I'll never be back, and unless you win tonights lottery, you probably should stick to the Albertsons (for beer)/Carl's Junior (for a reasonable Bacon Cheeseburger & fries) too.
When I was a child we learned a lot of life lessons from kiddie tales - and the one that comes to mind when I think of Slaters 50/50 on West Lake Mead in Las Vegas is "The Emperor...
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