Solo Qui — Restaurant in Las Vegas

Do NOT go here! Absolutely the WORST customer service I have ever had in any restaurant, anywhere. Don't be fooled by the Yelp 4.5 rating--which includes the Super NICE prior owners. Click reviews and do a Yelp Sort, Newest Reviews First, then see the top 20 reviews.

First, they post outside that they are open at 8:00 AM and the two lady owners, who look like sisters, pull in at 8:07 AM. I understand--we all have days like that--but instead of apologizing, they just open up without a word or a smile and seeing me waiting patiently outside since 8:00 AM, I start to follow them in. They tell me, NO, to wait outside--in the cold for 5 more minutes--while they open up late without even so much as a smile. Just a FROWN, like they don't want anyone watching them come in late. Then instead of helping me right away at 8:15, they continue opening up for another 5 minutes while keeping me waiting to order. I finally get to order a large cappuccino, but still no smile. After a couple of hours working on my laptop, the lady comes up to me to say that I have to leave in 30 minutes! I said, "what for?" She says she cannot have sitting there (doing nothing) after only ordering one coffee. Since I already ate breakfast, I look around, and the coffee shop can hold about 25 people, and there is maybe only ONE other person there. I told her it's EMPTY, but she insists I have to leave in 30 minutes, even though it is too early to order lunch there. Now, if it was busy and I was holding up space for people waiting, I'd be more than happy to leave graciously or just order more. She has to make a living too, and we are in a recession. But, in a virtually empty restaurant, this is the height of arrogance and sheer greed--which I tip zero for. I ask her if she is the owner and she acknowledges this, and repeats I can only stay for 30 minutes more.

Now I am wondering if it's because I am not Hispanic and everyone else there appears to be Hispanic, I think, not Italian? I have literally done nothing but just sit there quietly for two hours on my laptop, not speaking to anyone. I sure hope it's not racial, I have terrific Hispanic friends. I tell her this is not good customer service and leave, picking up my tip I left on the table. The previous owners were two of the NICEST guys you could ever meet. I would hang around ordering lots and tipping a minimum of 20% hoping they would survive the COVID. AVOID this place and these new owners at all costs.

I almost never give anything but a 5-Star review because I hate to complain, but perhaps everyone should hear how they treat people. Just because you are the OWNER doesn't mean you should go on a POWER trip and try to push and bully people around. Some of us will stand up to you. Yelp, most of the 5-Star reviews are from the previous owners; please update your rating to only reflect the service of the new owners.

If anyone else also thinks they may have been racially discriminated against, drop a note--perhaps we all need to file a lawsuit with the ACLU against them.

Go to Starbucks, their service is absolutely fantastic, all of the...

See the original review I wrote and the owner reply first, please. What a bunch of LIES by this restaurant staff and owners! Completely dishonest about the whole situation. I went to this restaurant many times under the previous owners, and they were absolutely the NICEST people with the greatest food. They are the reasons why this restaurant still averages good overall reviews from when they owned it. Miss them!

I have NOT “been there multiple times to our store after the day in question” as she wrote. I have only been there two days in a row after the NEW staff and owners took over in the last year. Now they are saying I came back AFTER I gave them a bad review and disrespected them. Crazy—I don’t go back to any places I don’t like.

Just SORT by NEWEST for the recent reviews within the last year to find that they say the same things as I do about the AWFUL customer service and the arrogance of the staff. They seem to be RUDE to people that don’t look like them. I tried to order immediately, not 4-hours later like they are now saying. They NEVER came over even once to check to see if I needed anything else or to ask if I wanted to order anything more. Instead of asking if I wanted to order more—in their empty restaurant—she told me I could only stay 30 minutes more.

There are laws about bullying and discriminating against people because of their race (I am a minority), and trying to counter by pretending it’s because you two are women is a LIE by just reading all the recent ONE-STAR reviews written about you saying the very same things—by women. In fact, saying I was nice only to their male staff is another lie, since only the two gals were there.

I also read the ONE-STAR complaint about how rude you were to the woman with the DISABILITY—which is also discriminatory and against the law. Keep this up and you will have multiple lawsuits filed...

I was searching for a local, family owned place where I could sit down for delicious coffee and select from a variety of food items.

As someone who has worked at many different coffee shops, as well as another gelato shop in vegas, by far this is the best gelato I’ve tried in town!

The gelato was delicious in my affogato, and the Parma I ordered was just the right amount of toasted.

There was a lot of seating to choose from, and the spot was decorated nicely.

I wanted to give this place 5/5 stars, however, when we arrived inside, our server was very rude, and even attempted to not serve us, as there was another customer in line, who was picking up her order.

Strange, but I continued to place my order.

After telling them we wanted to dine in, we received our sundae, and my affogato, however, my food items were neatly, and VERY quickly packed up, within less than ten mins of our visit inside.

While eating our gelato, the two workers continued to glance over at us, and I was a bit uncomfortable. When we started discussing how strange that was, the two of the women workers ended up continuing their conversation farther away.

I cannot tell if they nicely were kicking us out, but we took the hint and promptly enjoyed our food in the large parking lot outside.

I will be back for their great gelato and coffee drinks, but if you’re looking for 5/5 service, I would...