Starbucks — Restaurant in Las Vegas

Terrible manager Kent. I've been getting the same exact drink for years . I came to this location the most of all the locations I go to. the girl tried charging me for an iced cappuccino the price of a latte which was over a dollar more. Then the manager was rude, incompetent and said the reason why it's more is because they use cold foam. I said exactly. That's what is used in an iced cappuccino. So I asked now why are you charging me a dollar more then he said the prices went up. Then it took him about 15minutes to get me the store number when I asked for the corporate number. The store number he should have known off the top of his head and he had to look it up which took him 15 minutes. every time I tried to talk to him he ignored me. I have never in all the years been going to Starbucks had such ignorant ,incompetent, unknowledgeable Starbucks staff. especially on the managers end. will never go to this...

Got there today to get a simple KID hot cocoa and my first chesnut praline of the season. I was excited bc it one of my favorite drinks. Asked my special needs daughter to tell the cashier what she wants. She's 9, verbally challenged. The cashier just starred at her, blank face. I thought ok, She's not familiar with special needs people, cool. I ordered for both of us. They handed me my daughter's hot cocoa and something strongly told me to taste it before handing to my daughter and OMG! IT WAS BURNING HOT WATERY COCOA. I asked the barista to add a little ice in it as it was way too hot for a child. She dumped a bunch of the drink then proceeded to dump ice it in to where now it was just cold watery. My chestnut praline tasted bitter and watery. TRAIN YOUR STAFF TO MAKE KIDS BEVERAGES WARM NOT BURNING HOT. I would've been PISSED if my daughter got burnt the way I did. Never again at that...

I really enjoyed the coffee at this location, but it's been almost a year since I got the worst coffee from them. First of all, there's no taste in the coffee at all. If I order it hot, it's cold. If I order it cold, they fill the glass to the top with ice and pour a spoonful of coffee into it. Changing employees all the time is the worst idea. In order for an employee to get used to the environment and create a good experience for the customer, they either fire him or change the location. In my opinion, every employee should work close to their home location and be consistent. And the most important thing is that they don't hire skilled employees, they hire whoever they like. The coffee maker must first love coffee so that he can recognize the flavors and create a good experience for others. I really don't want to buy coffee...