Enough is enough, 23rd street. I don't like writing scathing reviews of corporate chain businesses due to flux in staff and management, but this Starbucks is embarrassing themselves and their company.
If you order from this store, prepare to have your drink made incorrectly.
Due to my own associations with the company I am intimately familiar with drink recipes, modifications, barista written shorthand, printed sticker labels, the mobile app experience, and store policies. When I taste a drink from Starbucks I can tell what's in it, especially the difference between the flavor of frap roast versus that of signature espresso. It is extremely insulting to be served a drink with EXTRA frap roast instead of the requested substitute espresso shot (my opinion of the frap roast tasting like dirt and chemicals notwithstanding). Unfortunately, this is not an incidental mistake. It is simply the latest in a long line of transgressions committed by this location against its paying customers. I am of a forgiving nature but I have given too many second chances to this business in the hopes that they may undergo some sort of quality metamorphosis.
I am tired of my drinks being made incorrectly. I am sick of my paid customizations being ignored. Drinks of subpar quality should never leave the bar. I don't know how some of the sweetest people can make such greivious errors, but my money's in their pockets and it's betting on poor management, overworking of staff, and undertraining + underpaying their employees.
Buyer beware... sometimes you DON'T get what...
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