Taco Bell — Restaurant in Lawrence

Let me start off by saying, i love taco bell. there is nothing wrong w the food they serve. However, i just had quite possibly the worst interaction out of any fast food or food service i’ve gotten. ever. I placed an online order, had some add ons to my items etc. when i got home, i had eaten some of said item and it did not look or seem OR taste like there was any of the add on i had asked for. So i went back, considering i spent extra on this, and had eaten nearly half without any trace of said add on. I get there, I am EXTREMELY polite. I have never been rude with a foodservice worker because I work in food service and have worked in fast food before . I told them about my issue, and the i assume to be manager, hopped on the mic and told me he made it himself it should be on there etc., said very rudely and then some to me might i add. but bottom line, the fact of the matter is it wasn’t on half of the thing i got…. I pull up , i had told them i brought the item if they needed “proof”, and they proceed to take it, him and the cashier step back a foot or two, turn around, inspect it in front of me, and then he came to the window to show me where the add on was (completely on one side of the item and absolutely none on the other let me add to further prove my point). FIRST of all, since apparently this is their first day in food service lol, the customer is always right. Was I technically wrong? Was the add on on the item? turned out it was. after prodding through it with gloves tells me they’ll remake it, but basically rubbed in my face that it was on there after all. absolutely unbelievable and extremely belittling and disrespectful. NEVER would i serve a table of guests at my job, or in previous years given someone their order at the drive through, and tell them they’re wrong about something, whether they ended up being wrong or NOT. Let alone check the item in front of them. As if them looking through it and showing it to me matters or makes a difference since they put their hands on my food item in the end??

Any other issues in the past, i was always dealt with with kindness, respect, and courtesy. And no, they did not ask to see my item and have never asked to see my item in the very few times my order has been messed up or not made well. I am a regular here, atleast 4 or 5 times a week in between work and school and I live super close by. but this has me contemplating driving all the way across town because I am so frustrated. The night shift is great and they’ve always been very nice, apparently morning shift not so much. The attitudes and tones of the two people who butchered assisting me today were absolutely horrid. So to the asian man and brunette teen girl whose first day it must be, please do better ! even though i was extremely nice until i was treated with disrespect, im still worried they spit in it! I will no longer be going to taco bell for breakfast. Taco bell please give your employees customer service training. They need it and it shows. I would have said this to the manager myself, but he had the girl working the drive through give it to me...

IF YOU HAVE DIETARY RESTRICTION DO NOT COME TO THIS LOCATION! Went in with friends and was delighted to see the new ordering kiosks. I ordered a crunchwrap with beans instead of beef, made fresco, add rice, and add potatoes. Food comes out, I take a big bite, and it's filled with beef. My body cannot process meat and I immediately run to the bathroom to throw up/rinse my mouth, then took the rest of the item up to the counter. I told them what happened and got no apology; they just took the food and said they'd remake it. My appetite is ruined at this point but I wasn't really given the option to ask for my money back. They bring out another crunch wrap and kind of throw it on the table. This time I check it before taking a bite, and while it does have beans, it does not have the potatoes or rice that I paid extra for and it does have the cheese and sour cream, which I do not eat. Again I go back up to the counter, and politely but firmly explain that my order was AGAIN made wrong. This time the woman at the counter wrote down my order, but still no sort of apology. By now, all of my friends have finished their food and I am definitely hungry. They finally bring out the correct crunchwrap, again no apology for the mess ups, and I can eat. It took almost half an hour to get to this point. Taco Bell has been a haven for me and several other vegan/vegetarian people in my life and I am absolutely disgusted that these mistakes were made and not a single "I'm sorry" was said. I work fast food. I get mistakes are made. But you apologize when that happens, ESPECIALLY when the customer is almost in tears because something dangerous to them was in their mouth because of...

After a long day of traveling, my husband and I needed food. This is important not only because we were starving, but because my husband's blood sugar had also dropped dangerously low and we had used the medicine we had taken with us for the trip. Food was needed urgently to bring it back up.

We pulled into the drive-thru at this location on the morning of Friday, March 17, 2017, almost ten minutes before the posted closing time of 3:00 AM. We were completely and utterly ignored. No one acknowledged us in the drive-thru, though the lights were on and the staff was present. We pulled up to the window and were ignored, pulling around again to be ignored further.

We tried calling the restaurant and no one answered. Finally, a few minutes before 3:00, the staff shut off the inside lights. Thankfully there was a McDonald's open not far up the street, or we wouldn't have had food for some time to come as we'd have been visiting the local hospital to deal with my husband's medical condition.

The moral of this story: don't trust Taco Bell's signage, especially not when it matters. They may say they're open until 3:00, but unless you arrive before 2:30 you...