Panda Express — Restaurant in Lawrenceville

This is my first time leaving a review for Panda Express because normally I have a good experience. Yesterday though my experience was not that great. First, the young lady taking my order greeted me by saying "You". I was very much taken back by this greeting. I thought maybe I was hearing things so I waited to see how she greeted the next customer. She said the same thing,"You". WHAT IS THAT? That is no way to greet customers. It is very disrespectful. Whatever happened to "Welcome to Panda Express, can I take your order?" Please train your staff to be respectful to the customers because the customers are the reason why they have a job. I didn't say anything to the young lady because I was taught never to argue with someone serving your food. Anyway, the second thing was the cashier, she didn't know what she was doing either and she kept blaming another employee for her mistakes. Third, my favorite thing to get from Panda Express is the orange chicken. I've never had a problem with it before but this time I was not pleased. I thought that orange chicken was made with chicken. Well, I had a couple of pieces that was just dough not chicken at all. I didn't eat it because it wasn't chicken . I was quite disappointed in my meal. I'm paying for orange chicken not orange dough. I know times are hard right now and it's difficult to find employees but your business will take a hit if the experience isn't a good one. I don't think I will be back to this...

I won't be back to this location. First off, the line was long. That didn't bother me as I knew it was dinner time. However, once I got in there I saw why it was taking so long. Customers were being helped in a timely manner but than there was a lady at the end of the line taking food out of the boxes and putting the excess back on the serving line. She did this for everones order. Now if she felt the helpings were too much, she should have stopped, educated the staff on correct servings, than proceeded. She gets to me,, and asked me what did I order. I told her 2 kids meals and a plate. She said these are bowls not kids meals. I said I asked for kids meals. Previously I would order 1 meal and split it between my kids so I had no idea how the kids meals were packaged. She proceeds to open up the bowls to dump everything out. I was heated and said just leave it, Im ready to go. My kids were asking for drinks and egg rolls I told them we are not getting anything else from this place. Looking back I should have left the entire order since she wanted to put things back, that would have...

What an unprofessional poorly run store and the manager Lin is a liar. My husband went to this store on 4/22/21 to redeem a free entree with purchase of a 2 entree plate coupon. He purchased the 2 entree plate and handed the coupon to the store to ensure he was getting the correct size entree item. At checkout, he was charged 4.20 for the “free” entree item but we did not notice it until he got home. I immediately called and spoke with Lin to question this error and after going back and forth, Lin admitted this was his stores mistake and to return at our convenience with this receipt, so that he could give us our free entree item worth 4.20. He also wrote down my name so he would have it for his record. Well today, my husband goes to the store to place a regular order and to also, obtain the free entree item that we are owed. Instead, he dealt with some unprofessional member of the staff who clearly didn’t get that it was YOUR fault you charged us for an item that was supposed to be free. I will gladly drive out of my way to Sugarloafs Panda Express than frequent this joke of an...