Smoothie King — Restaurant in League City

Literally the worst of the worst. Today I left shaking due to horrible, customer service. Am in contact with previous owner to get new owners number. The girl couldn’t find my order and said I would “ need to figure it out” I was flabbergasted because I had a pickup time, a confirmation order AND a bank transaction all to back me up. She eventually gets on the phone with her manager and soon after, makes me drink, she doesn’t even speak to me, basically shoves the drink at me and literally SLAMS the windows shut. I was going to ask for napkins, but realize she just slammed the window and it seemed to be intentional. Then I hear screaming and yelling and I’m thinking what the heck is going on, if another guest is being hurt or a coworker as it sounds angry and cussing. I didn’t know if someone was fighting or in trouble or if she’s yelling about me and wanting my order because she was so rude. So I park my vehicle and go inside, only the two females are there working the angry one and the calm one whom I had seen in the background when trying to get my order . The angry one then starts yelling at me - so I quickly take a photo to get out of there without saying one word, the entire time I was also on the phone and they heard the entire ordeal…. My intentions of getting one photo was ti distinguish between the calm one and the angry one and not confuse her with the other one because I don’t want the wrong person to get blamed for this. The angry one then THEN starts yelling and follows me out to my car and starts screaming and taking photos of me . For a second I thought I may be attacked from behind. At this point I’m thinking she’s legit scary and not in a good way.

I have contacted previous owner and Corperate as this is not something to be taken lightly or something that anyone should tolerate. I’ve worked in customer service for over 18 years. I can genuinely say it was the worst and not just worst, scariest experience I’ve ever had. This is not okay at this point your employees are borderline harassing people. I didn’t stick around to take multiple photos or taunt them. I said nothing. I they’ve cameras because this is not okay.

Please stay clear of this place and do not go with your children. It’s not a pleasant experience or safe even. There is no customer service, just angry people taking out their literal RAGE on others Needless to say I had to throw...

Went in, two girls were there. The one at the register was pretty nice but was struggling to help me figure out what to order when I asked questions. So the other girl who was making the smoothies kept cutting in and cutting her and I both off making suggestions that were not good and did not take into account what I had asked for (e.g. she recommended coffee only drink when I had asked for a strawberry smoothie). The second girl also was rushing everyone even though no one else was in the store & she started making the smoothies before we even finished ordering then kept rolling her eyes when we added add-ons. At the end she made a snide comment about how she had to make mine a larger size than i ordered because of "all the stuff I added after the fact"...even though I was clearly struggling and not done ordering at the front.

All in all my smoothie ended up tasting great, and while the cashier girl was nice, the smoothie maker girl was awful & neither one of them...

Going to this location is a gamble - sometimes you get one made decently and sometimes it's an infuriating waste of money. I've been to other locations with far more consistency than this one. I went today and my experience led me to finally review this location. First, I ordered 2 smoothies without anything. My first smoothie (pineapple strawberry) had a protein and chocolate aftertaste and was so thick that a straw was useless. My second smoothie was an apple kiwi kale that was 80% ice and not even crushed all the way. To top it off, while I'm paying and waiting for my drinks, I hear the cashier (Chase) calling his fellow workers profanities at the top of his lungs. Awful experience - dont bother with this location. The workers are clearly young and immature and dont care to make anything...