Arby's — Restaurant in Lebanon

I've been ti this store 3 times for my lunch. On Tuesday I came through the drive thru for dinner. I called my husband to see what he wanted to eat before I got to the window. Forst the man in the headset told me to go ahead and I asked for a minute. Then I let him know I was ready and he told me to hang on for a moment. Not an issue. I started to place my order but some of the sandwiches didn't have an order number so I was saying my order item by item. The man whom I later found out at the pick up window was a manager (kevin) started being very rude and snotty to the point it made my husband angry as he was still waiting for me to finish ordering on the phone. So if you go through this drive through you have to "well, you have to tell me if you want a the meal or I don't know." I felt bad bad because I stuttered while talking so I laughed at myself and his response was "i don't know why that is funny." He even spoke this way to the customer that was at the speaker behind me when I pulled up to the pick up window. I was a restaurant manager for 15 years and never had an attitude with my customers in this way. It's unprofessional. I found out the current store manager's name is Kelly. If you want more business put someone on the headset who is patient and not rude! The girl at the pick up window who handed me my food was very sweet. She does...

Probably the worst restaurant experience I’ve ever had. I pull up to the speaker at the drive-through and the guy says give me a moment so I said OK. I sat at that speaker for about 10 minutes before someone finally came to it AFTER I got their attention because I felt like they had forgot about me. Then, I sat in line behind one car for an additional 15 minutes. I had never had to wait in line at an Arby’s that long before so I was a bit agitated. But, I just said stuff happens. So, I get my food and it is horrible. My curly fries are burnt, my beef and cheddar has hardly any cheddar on it, and it had very very little red sauce . Not to mention, my sandwich was ice cold. This was the absolute worst Arby’s experience I’ve ever had in my life. I would not recommend this Arby’s to anyone and I will not ever be going back to...

How do you turn a failure into a success?

Caring staff.

Sadly, I got a moldy bun when I sat down to eat lunch today. I had already eaten some of the sandwich before I noticed the problem. I immediately took the offending item back to the counter and showed it to the staff there. The young man who’d taken my order grabbed the attention of the lady working with him. She seemed to be a manager type. She literally cried when she saw my moldy bun and apologized profusely.

The cashier grabbed a replacement sandwich off the line and handed it to me while the manager lady went to the back and loudly reminded the staff to check the buns.

Then, she came back out to the dining room to track me down, offer to remake my food and gave me a couple meal tickets.

Bad start, great recovery.

I hope they get their bun...