Bay's Bakery (commercial) — Restaurant in Lebanon

I stopped by the store this morning to get rolls. I asked for a case and the cashier looked frustrated. I patiently stood there and waited as she disappeared coming back 5 or so minutes later with a case of frozen rolls. I kindly told her that that was not necessary as I could have taken the fresh ones right on the rack. She then hatefully told me if I wanted a case that is how I have to buy. I didn’t want rolls in one big bag, I wanted separate bags of a dozen. She was so hateful explaining that I could only buy 5 bags at a time if I wanted fresh. I told her that was fine. She slammed around and being very ugly put my rolls in a bag. I told her I was sorry and asked when they changed the process. Once again in a hateful tone she said “2 years!” I thanked her and started walking out the door while hearing her slam that box of frozen rolls around.

So I do understand the changes however when someone walks in that hasn’t been there in 2 years and didn’t know the new process how about being a little friendlier. She needs to learn the art of customer service. I’m not a difficult person at all and never once was ugly with her. It’s people like her that leave a bag impression of a company’s name and reputation....

9/19/24 still the best sourdough bread, I’ve had hands-down, makes the best grilled cheeses and it’s a great snack for my chickens.👍 Old: This is the company that supplies Cracker Barrel with their delicious Sourdough Bread. Great old school system where you can go into Bay’s building through the front and purchase their freshly baked products for a very inexpensive price. $2 for a loaf of...

I'm so glad I found out about this place! 🙌 They are definitely a hidden gem. They have the absolute best bread around here. And the beautiful woman who was working the counter was so nice! I got 2 loaves of sourdough bread, a package of dinner rolls and a package of hamburger buns. I'll definitely be back...