Vanderbilt Wilson County Hospital: Emergency Room — Local services in Lebanon

I was brought to the Hospital via ambulance in April after a head-on rollover crash, along with my parents and brother, and the entire experience was shockingly negligent. From the moment we arrived, it felt like we were being treated as insurance scammers, rather than crash victims in need of care after a serious accident.

Despite repeatedly informing the staff that I was in severe pain in my shoulder, right thumb, and wrist, I was never physically evaluated by a doctor. I was recovering from a previous labrum surgery in my shoulder, but I was dismissed and told I’d just be sore. No one took my concerns seriously, and I was never provided with any pain management. After enduring weeks of pain, I sought a second opinion and discovered that I had a re-torn labrum in my shoulder, which required another surgery. My fractured wrist was placed in a splint for 6 weeks. The pain persisted in my right thumb. After a third opinion, I was diagnosed with a torn UCL ligament in my thumb, which required surgery as well.

The lack of proper care extended to my family. My father, who was also in the accident, suffered from a torn shoulder labrum, a partially torn bicep, and a fractured wrist. None of these injuries were identified at by the staff. He, too, had to get a second opinion to uncover the extent of his injuries, and he will require surgery as well. My parents were prescribed pain medication, but when asked about my brother, the doctor casually said that he could just share their prescription instead of issuing him his own, which was both irresponsible and alarming.

Even more concerning, I had informed the staff about my shellfish allergy, yet they still administered a contrast agent for a CT scan, which caused my face and mouth to swell, and my throat began to tighten. When I asked why I reacted this way, no one at the hospital could give me an answer. However, several other medical professionals have since told me that my shellfish allergy likely caused the reaction. The conflicting information left me feeling uncertain and unsafe about the care I received.

To make matters worse, my discharge papers were completely incorrect. If it wasn’t for my dash camera the discharge papers could have interfered with my lawsuit against the other driver. They listed me as the driver, even though I repeatedly told them my dad was the driver and I was a right rear passenger. These administrative errors, combined with the medical negligence and the fact that we were treated as if we were trying to scam insurance, resulted in months of delayed treatment and unnecessary suffering for both me and my family.

This experience here was deeply troubling, and I cannot recommend this facility to anyone looking for competent or...

I had one of the most difficult experiences of my life in the Emergency Department at Vanderbilt Wilson County. I came in not feeling well at all—I was lightheaded, weak, and fearful I might have Covid (a very emotional concern for me, as I lost my sister to Covid complications almost three years ago). Unfortunately, my first interaction with the Patient Representative, Satin, was extremely negative. She rushed me through standard questions, asked for my identification in a harsh way, and said, “I’m not going to do this with you today” in a tone that made me feel dismissed and unwelcome. In the state I was in, I did not have the energy to be combative, so I walked out of the hospital in tears.

Once I walked to my vehicle I called into the hospital and spoke with LeAnn, the charge nurse, who was compassionate, empathetic, and understanding of what I was going through. She encouraged me to come back, which I did. However, upon returning, I was approached by a tall man with glasses who was also extremely rude. He told me I “had to” speak with Satin again because she was the only one available, and he did so without any kindness or basic courtesy. His tone escalated, and I was left crying again as security came over.

Thankfully, once I was finally seen, the triage nurses and the doctor treated me with professionalism, kindness, and thorough care. They were wonderful and helped me feel safe and cared for.⭐️⭐️

While I am grateful for the medical staff, I will never forget the way I was treated at the front end of my visit. Coming to the ER took so much courage for me, and I left feeling traumatized by how I was spoken to and dismissed at a moment when I was at my weakest. I truly hope Vanderbilt takes this feedback seriously, because no patient should be treated this way—especially in an...

I've been in and out of vanderbilt wilson county for over a year now because of my CHF I've never had anything bad to say until now I went to the ER Thursday 10/10/24 with chest pain shortness of breath the nurse i had her name was Ally she was by fare the most hateful nurse i have ever met she tried several times to put a iv in she dug around inmy arm with the iv needle to the point I was in tears then tells me it was my fault she couldnt get my iv in then another nurse comes in just as mean and tries she had 2 of the iv needles in my hand one in each arm all at the same time and was taking turns digging with each one as I sat there crying she says you need to toughen up i asked her to stop several times and she says you don't tell me what to do i then asked the nurse why she had 4 different iv needles in all at the same time her response was that I needed to be quite after about 7 or 8 more min of her taking turns with each iv needle digging in my hand and arms It hurt so much I yelled told her to take them out I had enough she told me no I told her I was leaving I had never been through anything like this she said and I QUOTE well this is your fault your choice if you want to leave then bye I walked out as soon as she took the 4 needles she had in my hand and arms out I was in tears humiliated and upset this is the was your nurses care for people yall should be ashamed I wish I had gotten the 2nd nurses name but that 2 nurses Ally was the 1st nurse 2nd one i don't no her name all I no she had dark hair...