Papa Johns Pizza — Restaurant in Lebanon

We called once and tried to place an order and were told it would be a three hour wait. Decided not to place an order, chalked it up to being a busy night, and gave this location some grace. Today we decided we would get a pizza from here again. We placed an order around 4:15 for 6:15. At the time the order was placed we were told it might be closer to 6:30 because of other orders scheduled for pick up at 6:15. We said “okay, no problem.” I arrived at 6:25 to pick up the order only to be told it would be another 20+ minutes. It took an additional 40 minutes for me to receive the order. Disappointed is an understatement. Why take the time to give the establishment another chance, schedule well in advance, and be flexible when I still end up having to wait? Cashier was less than friendly about their error and certainly was not apologetic. It goes without saying they didn’t even bother to offer any discount, compensation, or even an acknowledgement of their error. We will not be purchasing from this...

I have ordered pizza from here a few times and I have been disappointed mostly. On one occasion I had to call them back and tell them to remake a new pizza because it was so sloppily made it was a disappointment. I just ordered another tonight and they delivered the wrong pizza that is very frustrating after waiting for it and then it is not the pizza you ordered or it looks like no effort was put into it to make it look decent. To me, when order something, if it is sloppily made, or I keep getting the wrong thing, or the place just seems to not care much how they present your order that makes me think about what kind of people of working there. I will not order from here anymore because I can not trust them to get it right. I will add to be fair, that when I called them back and told them that they needed to fix the sloppy pizza, and for the pizza I ordered tonight that was wrong they did quickly fix problem and get a new correct pizza back out. But, why not do it right and do it good...

Ordered through the app at around 6:30 pm for delivery and was notified that it would be a 2 hour wait, so I called the store and changed it to carry out. I was then notified that carry out would be an hour and a half. At 8:15 pm I pull up to see the only person working in the store locking the doors, turning off the lights, and going to hide in the back. Called the store, no answer. Called customer service who were also unable to get ahold of anyone at the store. As far as I'm concerned this is theft and if I could give zero stars I would. I prepaid for the food I ordered and was charged a delivery fee that should have been refunded when I changed my order to carry out. Not sure what happened to this place, but it has been going downhill for years and I will never be ordering from this store again. My advice to...