The Crab Shack — Restaurant in Lebanon

We visited twice. First trip: it was like 80° in there, extremely warm. We had the wing apletizer. My husband and the fried shriml plate and I got 2 half pound crab leg add ons for $30. My daughter had the Mac and cheese and fries. When they dropped dinner off we didn't have silverware, crab crackers, crab butter, crab bib, bucket or anything. Had to wait for the server to return to ask for everything. I ended up getting a taste of all of the food at the table and it was all great. When we went to pay out we overheard a regular mentioning the all you could eat crab legs. We figured maybe our server was having an off day but the food was good so we wanted to come back for the all you can eat crab legs. Today, I called around 5pm and to ask if they had All you could eat crab legs. The lady on the phone said "yes, it's $39.99." I said is that everyday, will you have it tonight? She said yes, they have it everyday wednesday-sunday. We showed up an hour and a half later. 3 and a high chair. Again, VERY warm in there. It was pretty busy but a large table had just left that could split into 2 and they said go outside and wait, and come back in 5 minutes that they would be ready for us. I asked if they wanted to put our name down since several people were strolling in behind us and they said no, that they would remember us and we would be the first people to be sat, to just go out and wait and come back in 5 minutes. So we went outside in the chilly weather to wait like we had been asked, only for everybody else to get to wait inside. So I sent my husband and baby inside out of the cold wind, and me and my dad continued to wait outside. It had been more than 5 minutes so I went inside to check on things and several of the people who came in behind us were sat before us. We got seated and got our drinks. I used a lysol wipe to sanitize the table where my daughter would be sitting as well as the high chair and the wipe was totally filfthy by the end of it. The server asked for our order so I said, "I'll have the all you can eat crab legs" and the lady said they didn't have that. I said I called an hour and a half ago and was told yall had it everyday, including tonight for $39.99. She said sorry that they don't have it. I said, "so yall don't have crab legs?" She said something along the lines of, "oh we do, we just don't have crab legs for that. We're really busy." I told her I didn't want to pay $30 for a pound of crab legs when I came for the $40 endless crab legs. The only reason we even went there was for the endless crab legs that were being advertised on the TV in the restaurant as I was speaking. I ended up not eating because it's literally the only reason I came, and I was so put off by it. Again, our server (same person as last time) didnt give us any eating utensils, so I grabbed some from the host stand myself. My dad got the crab cake dinner, said it was mostly cake and could hardly taste the crab. My husband had the shrimp plate again and said that our 1 year olds fries were more seasoned than his, so we traded because she didn't need all that. (She loves seasoning but we try to go low/no sodium when possible, she would have loved them actually). But her mac and cheese tasted awful and smelled bad. They didn't taste good like last time, almost like they were old. Overall a very poor experience. We will not be returning. When we were in the car waiting for my husband to pay, my dad had searched the place on Facebook, said he was pretty sure the server was the owners wife that there was a Facebook post about her. It's pretty sad when the owners wife can't even provide adequate...

Has the potential to be better.

My husband and I visited this location after hearing about it through the grapevine. We love seafood so having something local is great to see.

We ordered take out for: a crawfish ($20), a lobster tail & snow crab & shrimp ($43), and one pound of snow crab ($34) seafood boil. I e ordered through the website and unfortunately the only sauce that was available was garlic parmesan so we chose that for our three boils. All of this cost a little over $100 and honestly, we feel a little cheated out. The crawfish boil had 10 crawfish in it, we got one lobster tail, 10 shrimp, and two snow crab clusters. The broccoli was steamed whole with the giant stem. I would have preferred if it was cut at least into bite size pieces. Speaking of steam, everything was over-steamed to where everything had a slight discoloration to it. The seafood was rubbery as it was hard to crack the shells as they were over-steamed. With everything said, for what we paid for, we feel as if we were cheapened out and could have gotten a lot more.

On a positive note, although garlic parmesan was the only flavor available online, it was a good flavor. The sausage was good. They provided gloves and bibs which most seafood restaurants usually wont so we appreciate them doing so.

Overall, this place is okay. It has the potential to be good if they made adjustments. We understand that the location is brand new and we support local businesses. We will give this restaurant a second chance, but maybe not...

Wish I could give 0 stars… service was less than lackluster, our appetizer was subpar, and the drinks (sweet tea) had a terrible aftertaste.

It was also way too hot inside, like there was no air conditioner running at all.

We left before we could order entrees. After letting the server know we were there for the first time and having time to look at the menu, we decided we would share a $40 entree to include a pound of crab and a 1/2 pound of shrimp, plus sides. There were smaller portion options but we wanted enough we knew we could share, but not too much to where we’d be wasting food.

When she finally came back to take our order we let her know what we would have and she informed us we couldn’t share this meal, that we had to order two. I told her I wasn’t going to be able to finish a whole pound and a half myself. She was extremely rude in her delivery of this information. It should’ve been shared with us when we received the menus before we sat hungry deciding on a meal, only to be told something so ridiculous after making our decision.

I then asked the server if we could just order it to go and take it home since we live around the corner, and she gave me a dirty look and said “I guess”. I didn’t see anything on the menu about this rule either.

After dealing with her garbage attitude and an already bad experience, we just took the check and left. Won’t be back and will not recommend this...