Whataburger — Restaurant in Leeds

My first time going to Whataburger, the food and service were amazing.   Upon entering, the place was clean and super busy.   The gentleman that took my order greeted me as I entered and told me he'd be right with me.  I glanced at the menu, and it looked pretty basic for a hamburger place, but after trying the food... it was amazing.  This isn't the basic fast food chain I grew up going to like McD, Burger King,  or Jack in the Box.

We ordered:

Patty melt meal with large onion rings and large chocolate milk shake-  Words can't describe how good this was.  It was meaty and cheesy.  The double patty matched the amount of bread.  It was a perfect ratio, and the Texas toast just tied everything together.  The chocolate milkshake was easily one of the best I've ever had. It was thick, almost like a frosty, but tasted was better.  I was surprised at how big a large milkshake was compared to anywhere else.  The onion rings tasted like the kind you'd get at a diner.

Bacon and cheese whataburger with a double patty large french fries and large sweet tea and lemonade - This was amazing. The veggies were fresh and crisp.   It was almost like the perfect salad.  This was equally cheesy and meaty in each bite.  French fries were addictive and went well with the spicy ketchup.  The sweet lemonade was super sweet but balanced perfectly with the lemonade.

Small strawberry shake -  for a small, this was comparable to a large shake you'd get anywhere else.  This tasted like fresh strawberry shake,  not the generic nestle quik or canned strawberries you'd have somewhere else.

Honestly, the whole experience start to finish was amazing.  The gentleman who helped me was super nice and helpful in figuring out what to order.  My drinks came out fast before my food.  I went to my truck to bring the drinks to my husband.   This way, it would be easier when the food comes out.   Right when I was about to walk back in,  someone came out with my order.  He told me no point of you going back in just to get your food.  He told me there were napkins, 2 ketchup, and 2 spicy ketchup.  I was like, "Thank you so much. You didn't have to."   Then he asked me if I wanted anything else or any other sauces.  I told him, "No, thank you and went back to the truck.  Never has anyone done that before with any fast food order I've ever made.  I'm not sure if that's how they normally do thinks but I truly appreciate how they went above and beyond.

On a side note,  I thought that it is really smart how they place the french fries and onion rings in a square container.  I've always hated how the container just spills or fries and stuff always falls in the bag.

I don't know why this place has so many bad reviews.   I highly recommend this place and can only hope that the quality of food and service is the same at any of their...

My first experience visiting this store wasn't that great...I have an hr for lunch, work literally across the street from this location, and by the time I ordered and got my food, I had 21 mins to eat and clock back in. Not very impressed. However I decided to give them a second visit..who knows..everyone has a bad day. 100% turnaround...full disclosure...I did go through drive through this time....staff was very friendly, order was 100% accurate, served within 4 mins or ordering and everything was hot and fresh. Personally I think they have the best fries of any burger place around. Will definitely return again and will update this review based on my 3rd visit. Check them out! 3rd visit....stupid long wait time for LG fries and LG drink only and I was the first car in line at drive through!!! I wasn't waiting on people ahead of me orders...I was waiting on mine!! My thoughts...less than a min to pour up a drink, 3 maybe 4 mins to fry shoestring fries.....I spent longer than that waiting at window after placing order before someone even took my money!! When employee was questioned about long wait time (almost 19 minutes total) her reply was only 2 employees were working...made me wonder what the other two employees were doing since there were 4 behind counter. Food was good, but service wasn't and time frame was ridiculous....my whattaburger days are over. Good food, service lacks, time for service provided is...

I would like to start by saying Whataburger is in my top 2 of my go to fast food joints, and i will typically go out of my may to stop in at a Whataburger if I am even close I like it so much. so I was extremely excited when I found out this location was opping in my home town. However, since this location has opened, my experience has been so bad it has almost completely changed my opinion of Whataburger from my go-to to something that I would rather not deal with. I have been to the Leeds location multiple times since they opened, hoping they just needed some time to get it together since they were a new store, but i would say after tonight about the 8th time I have been to this location since open and at least a year later there is some major disconnect from this store and the rest main organization. Out of at least 8 visits, all 8 visits had a 20 min wait minimum with 2 of those times taking at least 40 mins out of those 8 times, my meal was incorrect 6 times 1 of those times was not even close to my orderer, and when they tried to fix it they had to fix it twice because the replacement meal was wrong. This is the only review i have ever written and maybe the last but this Whataburger location seems so bad it is bound to fail. My hope is this review will help improve the location as i would really enjoy being able to grab a Whataburger on a Sunday afternoon without having to wait 40 minutes only to get...