Cracker Barrel Old Country Store — Restaurant in Leesburg

I'm so disappointed that I really don't know what to say! I am a life long loyal customer of Cracker Barrel, but I'm afraid that has come to an end. I have several problems with the way things are now, but I don't feel like writing a book right now, so I may have to limit this.

Let me start with a specific example, The Country Boy Breakfast. I can't count how many times I've brought my family and friends to Cracker Barrel just because I was in the mood for the country boy breakfast. We're talking at least once a month for decades! So, like most companies, Cracker Barrel has raised their prices by huge margins, while at the same time shrinking the size of the meal and removing or limiting included items. And as if that wasn't bad enough, they took the small, yet fresh cut of sirloin steak and replaced it with pre-prepared beef tips, like you might eat over noodles with broth! They are not cooked to order, only well done. They are pre seasoned or marinated, and they are not good at all and absolutely do not go well with a breakfast meal! So all at once, they shrink the meal, swap fresh steak cooked to order for pre-packaged crap, and raise the price by 65%!

This isn't the Cracker Barrel I know! And when this change 1st took effect, I was told by the manager at the time that it was temporary. Well, it never changed back, so I don't know what their idea of temporary is! I know that loosing a customer doesn't mean much to Cracker Barrel, but at the same time, I'm not just one customer! I bring my extend family, including 3 generations of us, plus our friends and our kids friends! On top of that, we spend a lot of money in the store after our meal every single time we go! That being said, while this is not my only issue with Cracker Barrel now, it alone is enough to cause me to never go back! They literally took my favorite meal away from me. I have said for decades that if I had to choose my last meal, it would be the Country Boy Breakfast! Thanks for ruining...

WOW. Not what we hoped for at all. We needed to relax and enjoy a good meal. Did not happen. The waitress showed up after the girl took us in..mentioned drinks but had her back to us. Then wondered around tables..finally my friend went to a table by the window..had to call to the girl and said, we are sitting here. The waitress was in a hurry but who orders with out looking at what is offered..we asked for time to read it. She came back so fast, repeatedly, finally put up a small menu said when you lay it down, I'll be back! Gave us water and slammed the table. Really? Then a girl sweeping kept smamming the pick up broom..right up to My back and shoulder. I couldn't even talk about the menu to my friend, I glanced over my shoulder and the girl was inches from my face.. slam! On purpose? It gets worse, we ordered. The waitress was done with the order and I made a joke about wanting all of it..waitress with her back to us sarcastic says, yaa, and you Finnaly ! Ordered!! Really. I'm a senior with great hearing.. The burned food was brought, as the pics show, butter didn't have cut edge to bend and open , waitress said it did. No it did not..vision is good too. and I asked for apple butter with order..and didn't get any. 😑 waitress? My friend had chicken burned on edges and too tough to eat..mine, ng. As it gets better, when cashing out she said to cashier in response to being asked, how was it..said she couldn't even cut her chicken, and we were instantly double-teamed, by the clerks arguing with her, also a senior. it just "looks burned"..why didn't you tell waitress! OMG it's our fault now. Really?...

My kids (11 and 13) taste me to Mother's Day breakfast and I was very excited because they prefer Keke's or First Watch but since the day was about celebrating me, they agreed to go to Cracker Barrel. It's been a very long time since I visited a restaurant on Mother's Day because I know that it will be very busy, so maybe I should've lowered my expectations. I was VERY DISAPPOINTED. To start, me and my son's orders we incorrect. I decided to let my incorrect order slide and not mention it but his order couldn't be overlooked. So we waited for some time for our server to check in or even walk by and are 20 minutes, I got the attention of another server to ask if she could ask if server to come by our table. A man in a Blue Collared dress shirt came by to ask what we needed and I explained the issue of my son being brought the wrong food and he said he would let out server know. Well after another 20 minutes of waiting, I finally see our server and was about to get her attention and she had no clue that I had already told someone else who appeared to be a manager that my son was brought the wrong order. All of the food was ice cold (clearly not cooked to order) probably because it was very crowded and the service was horrendous. I paid the bill because my kids had wanted to take me elsewhere and I didn't want them to have to spend their saved money on an experience none of us enjoyed. We left and went to Culver's in Mt. Dora (which happens to be one of their favorites). I won't be visiting Cracker Barrel on a...