Taco Bell — Restaurant in Leesburg

Manager Whitney needs to be replaced.

Her attitude and overall professionalism needs a re-evaluation from someone of a higher position. Long story short, my food was incorrect and I came inside of the store to get it corrected. I explained my order to the cashier (I forgot her name) and she apologized for it being incorrect, and proceeded to tell Whitney about my issue. As the staff began to remake my food, The cashier tried to give me a "Let’s Make Up" coupon (A free Taco given by the store due to a mistake on their behalf). She asked Whitney if she could give it to me. Whitney said, and I quote, "Naw she don’t need that" and then began to laugh. I pretended as if I didn’t hear her because I was so shocked by her reaction. In addition, her body language was very intimidating so I didn’t want to provoke her. Not once did Whitney apologize for the incorrect order, inconvenience, or mockery. Now, I never look for free food or a discount, so I’m not even upset about not getting the coupon. I’m always willing and happy to pay for professionalism, good/correct food, and kindness. However, I received none of the above from this manager. Mind you, this is just a recap! If you’re going to be a manager, then act as one. If not, then please step down and allow someone else to fulfill your neglected duties. How are the employees more professional and caring than the actual manager? Customer service should not reflect/adjust based on the amount of money spent, but on the pride and respect for the job. Thank you to the kind and thoughtful employees for respecting their job and customers. As to Whitney, thank you for reminding me how customer service should NOT be done. This review will also be going on Yelp and a more detailed review will be given to corporate. There’s nothing worse than a kind and professional staff with a manager who is the complete opposite. Unfortunately, a bad manager represents the overall review of the...

Well, every Time my husband and I go to This Taco Bell we either get someone who is rude or they get our order wrong! Well today on Christmas Eve we when to try one more time; and today was the last straw; let me tell you, we was there at the window at 10am ! My husband asked what kind of breakfast burritos do you have because they all wasn’t up there and he wanted me to see them all before I ordered! Well, The Lady respond; They are on the board, just look at it!!! Well, that was just Pure Rude!! We will my husband said Bye and drove off! He said we will never eat there again, and that is really SAD because this Taco Bell is so close to us; and we both Love Taco Bell!! If you Staff could just be a little more nicer to the customers and not rude, get the orders right then you have more customers! Come on they could of said Good Morning, Merry Christmas or Happy Holidays !! Your Staff need the learn how to do better Customer Service. I was in a Customer few for 10 yrs and never did I talk to them so rudely as your does; or maybe it was just that employee ; I don’t know but your Store really Stinks Compared to other stores around you! Thank you and God Bless Have a Merry Christmas and...

I just went through the drive through today 8/31/25 at about 4pm and when I say that was the best Taco Bell I’ve had in ages! I stopped going to Taco Bell because every time I went there nobody could get it right or it just tasted old and nasty. I’m not even trying to be rude but half the time it tasted like dog food that’s why I just couldn’t do it my husband and my son really really wanted some Taco Bell so I broke down and I said OK. I got two soft tacos, light lettuce, extra cheese and one soft taco supreme for myself. My hubby got two chicken quesadillas. And my picky son got a cheese roll up. We are all sitting here debating whether or not we should go back and get more because it hit the spot so good especially for me because usually I can’t make it three bites without throwing it out and your customer service was amazing thank you again Because I’ll be coming back. I just hope the next time it taste...