Papa Johns Pizza — Restaurant in Leesburg

I usually go to the location at Citrus Blvd even though it's further. I always had a great exp there. I decided to give this location another chance. I was happy the first time pizza was great, no garlic butter but still pizza was great. The second time hhhmm pizza was the slices were all different sizes. Garlic butter in one box ..Well at least one garlic butter. 10/17/25 * whatever that comment was was back then this place has gone down the hill. There's a guy there that I usually go. He's you know he saw Hispanic. The pizzas are always perfect with him but I went this time and I don't know what happened to the pizza. Horrible. The cheese did not taste like cheese and I just got something very simple. I just got a pizza with bacon but it didn't even taste like a pizza. My son that loves pizza has never said no to it took a bite and said there's something wrong with this pizza and he didn't even eat it. We practically had to throw it away. I will never go back there again or even get Papa Joe's again. I think I'm going to try Domino's even chatgbt...

We ordered a pizza tonight an the kid cancelled it saying he cancelled it due to thinking it was a prank order called supposedly called the number on file which happens to be my number where they reach me on all the time. We order pizza from here at least 4 times a month. This is not the first incident we have had with this location. The last one I wrote you about was supposed to be handled and when we called for what we were told was going to happen to fix it they had no records. This is ridiculous and sucks because it is now 11:17pm and me an my husband now get to go to sleep after a 16hr work day for both of us without dinner once again. Due to your location heads lack of management experience. I am sorry I know you are a high corporation and could probably care less about one customers complaint but seriously someone should do something about this. I sent this to corporate hopefully next time you will actually send my food. Tj you need...

I will never come back here. Ordered ahead at the actual store at 5:50pm. I'm still here and it is 6:52pm. They told us 25 minutes two times and when we came back for the THIRD time the employees ESPECIALLY the manly woman in the back. She was hostile, rude, inconsiderate and nasty. My mom asked them for a soda since we've been here over an hour and still here the lady shouted "I'll give you an apology" and didn't give one and proceeded to say that she can pull it out early stating to give us raw food! How rude!!! We're still here and it's currently 6:58pm and guess what??? WE'RE STILL HERE!! LANA came with great customer service and is trying to fix the issues. But the employee in the back making the food is disgusting and gives the company a bad name. My relationship with papa John's is over. Especially when she threw pot's and pans around making...