Tokyo Steakhouse & Asian Fusion — Restaurant in Lehi

I've honestly never been treated so badly in my life as I was treated at this restaurant. Our server was absurdly rude and mean spirited. She would ask the table if they needed drinks, and when I would say i needed a refill as well, she would turn her back to me and walk away. When i asked for a knife to cut my daughter's chicken with, she tossed it at me roughly without saying a word. When I finally asked if I had done anything to offend her, she let me know that she disagreed with the way I had tried to get her attention over the din of noise and commotion going on. So, of course, I profusely apologized and asked her forgiveness, but she flat out refused my apology and continued treating me worse than garbage, in front of my wife and kids. Again, I have never been treated so inhumanely or unjustly in my life, even when i was working in the service industry myself, and especially not as a paying customer. In spite of our server's aggressive hostility towards us, we never once complained and we were nothing but polite. However, in the last few minutes she must have flat out refused to serve us anymore (again, in spite of us being overly polite and magnanimous, and never complaining once), so the manager took over and instead of showing even a hint of embarrassment, he had the gall to tell me he could see her side too. I was dumbfounded. I have never experienced such hostile cruelty from someone i am going above and beyond to please, and who i am paying for the pleasure.

The food was decent and we really enjoyed the chef, but how can you eat at a restaurant where you have to live in fear of offending the servers or else they will terrorize your table?...

It's alright, very pricey. Was here years ago when it was popping and now people don't come anymore, there is a couple reasons why. I don't think the price is justifiable, it's mostly the experience, the hibachi chefs I assume get the gratuity as you can see in your receipt, but on top of that they do an extra charge if you use a card so it's cheaper with cash (businesses seem to be doing that a lot if you use plastic).

I think for the price of the food, I can go to Panda that taste just as good if not better for cheap. I am disappointed on the gratuity as I gave my server more money than the actual hibachi chef and that's crazy to me.

Also the establishment is dirty everything needs a serious overhaul, all the ornaments decorations are dirty there are cobwebs, dust, toilets don't look too clean. The sinks lever has been used so many times that its color is being worn down, the seats are breaking, the grills are worn and dirty. I'm really surprised I didn't get sick from anything. What I'm saying is that if this place wants to survive (which is showing signs of dying) they need to complete remodel and maybe even consider cutting cost like getting rid of the hibachi style, I don't think people want to come here anymore, I think there are other places that is better and it's not a cool thing anymore.

Just giving my advice, only because my parents used to own a business at one point and I know the struggle....

Bad service tonight. We waited over 45 min for a table which I was fine with. Although, I had to talk my hungry husband into waiting and ended up regretting that decision. We have been going to this place for years and had good service so I figured it would be fine. When they finally sat the 5 of us they put us in the back all scrunched with a cold fan above us. I was freezing with the hot grill on. I ordered on the grill menu and my husband got sushi and he didn’t get his sushi until I had already finished my food and they take a while to prepare and make it. I couldn’t believe it! There were No updates until I asked about it. He was starving and my kids didn’t get there sushi until we asked the manager. It was frustrating to see people come and go and they didn’t seem to care how long we were waiting and treated. People were coming in getting sushi to go way before we got ours. It ended up being so stressful and then got a bill for over a $130 with that service it was horrible. My husband had to hurry and eat by the time it came we were ready to leave. My food tasted good and once we got the sushi it was fine. It took us almost 3 hours to sit and eat. I was really disappointed it wasn’t enjoyable. I used to recommend this place but they have gone down hill. We will be finding a new...