A Bridal Center — Local services in Lehi

Bridal Center has a pretty good selection of dresses and I really love the dress that I ended up buying there. However, there were lots of issues during and especially after my visit. Some of the issues in the store weren't very big, but they did cause me issues after I bought my non-returnable/non-refundable dress. First, although I made an appointment, another girl showed up (it sounded like she came to her appointment late) and thus we had to share the space, which really only big enough for one person at a time. Second, the girl helping me never asked for a price range. I should have told her after she didn't ask, and because of our lack of communication, I ended up trying on and falling in love with a dress that was 2xs my ideal cost. When I tried it on, I realized there were a few alterations I would want to make, and the workers there (including their in-house seamstress) assured me that getting my dress hemmed and having sleeves added would probably cost around $120-150 and suggested a seamstress they work with often. They told me she would be able to take appliques off the train and add them to my sleeves.

When I took my dress to the seamstress, however, all of the alterations ended up costing $280, she told me she never takes appliques off the train, and I would have to find the additional fabric and lace (something that is very challenging to match and costly in both time and money). Additionally, she told me that the prices she charges suggested by the Bridal Center, and her prices are actually lower than their suggestions and lower than what they charge. Thus, it seems to me that they knowingly misinformed me about the ease and cost of alterations or they have very poor communication with the seamstresses to whom they send their customers.

I love the dress that I purchased, but I wish I would've gotten from another store that was more transparent and took better care of me as a customer. If you do choose to come here, make sure you ask lots of pointed and direct questions so that you don't get stuck in a...

Where do I start.... We dropped off my fiance's suit pants to be shorten and hemmed along with my wedding dress that just needed a bustle and another simple alteration done, we dropped them off at the end of June and had a fitting in the middle of July. They told us that everything would be ready by then and we would be able to take the dress and pants that day. Middle of July comes around and we go to our fitting and they haven't even touched my fiance's pants and just barely started working on my dress. That moment I knew things were going to go down hill. They then make another fitting appointment and told us that for sure everything will be done by July 26th. We go in today and my dress is done and fit great but... they lost my fiance's pants. How they got lost blows my mind, but the fact that they didn't even try looking for them while we were in the store made me more mad. So my fiance gave them his number and told them to call him when they find them and we left. Well he calls me saying that his suit jacket isn't at his place either, so I call the Bridal store and let them know that his whole suit is there and missing and they tell me that they found it stashed back in a corner. WOW. Great way to make a customer feel valued. So they hurried and fixed his pants that should have been fixed a couple weeks a go and had him come pick them up. Don't get me wrong, they have beautiful dresses, but don't have them alter. Take it to some place else where they won't forget things or do things...

I really wanted to write a good review, but our experience was not the greatest. We went in to make alterations to a prom dress. After being assured that the job was fairly simple, and could be completed, we agreed to proceed.

First follow up appointment, nothing had been done. Second, was delayed. Third, the sleeve was mocked up, but not sewn. We made some corrections (move placement of strap, fix ruffle gap, etc.). Fourth appointment, sleeve was sewn on exactly as presented in appointment #3, incorrect, with no changes made. Fifth appointment, SIX WEEKS after we initally went in, the "gap was fixed." At this point we were done working with them and brought the dress home. Upon further examination, the "fix" was to move the strap toward the center of the dress on the front, making the gap not noticable, and also making the straps crooked and odd looking. A shortcut, not a real fix.

I ended up taking it somewhere else, where they took the sleeves completely off, fit my daughter on the spot, strapping, pinning, placing, to make sure it was exactly as it should be. ONE HOUR later it was absolutely perfect!

In short, after six weeks, we paid for something that really never was completed in a satisfactory manner, and had to take the dress elsewhere to get the job done right. I would not recommend going here. They don't listen, and don't make the changes as requested. It was a bad experience. However, prom will be great and the dress now...