Rally's — Restaurant in Leitchfield

This place is an absolute mess. We had a mobile order, but also needed to order a separate order at the window. So we told them beforehand. They then immediately said after we just explained that, that we could go to a spot to wait for the mobile order. Valid, it’s hard to hear on those headsets. We get to the window after ordering, and they try to give us our order we ordered at the window, but someone accidentally added fries into it so they take it back and make us go to a spot to wait for both. They bring the mobile order fine, but do not bring the other order (for context, it was a singular sandwich.) We inform them we’re missing an order. Another woman comes out and asks what we’re waiting on, and we tell her. Then, she comes back out and tells us that we’re going to have to put in a refund request through DoorDash because they don’t have fish? So we inform this restaurant for about a fourth time at this point, that all we need is a sandwich. Finally we get our sandwich from a separate person. Food was soggy and colder than it should be.

I have never written a review before, because oftentimes I don’t care that much, but jeez. I’ve never seen such a disorganized place. And I have worked in fast food— I understand the chaos. But us having to tell multiple people we need a sandwich multiple times is a...

Update: things have gone downhill.. 😔 maybe it's the inflation, it's affected everyone and everything. Really small portions, not enough sauce. Half pound chicken not worth the price.

2022: I'm a Canadian Citizen and we don't have a Rally's or Checkers in Canada. My first time visiting the restaurant was last week, drive thru and ordered double cheeseburger (omg mouthwatering 🤤), loaded fries (also very tasty) and just the fries in general 😋🤰🥰😅 soooo good. The best fries around. And the banana milkshakes 🤞🤤.

I almost forgot to mention the first time we went they forgot our fries but we did also order them last minute. To make it up to us, they upsized our fries for FREE which was a super nice gesture 👌

My partner and I went two days later to get the bacon burger deal 2 for $4. They are good but nothing tops the double cheeseburger... yet. Omg. Im kinda scared to go back because I'm trying to keep my sexy mom bod. But it's too good to stay away. This place here is baby makin food. 😍

Based on reading past reviews, the management here seems really good. I wish people would follow up with their reviews instead of leaving negative comments and feedback especially in the age of the pandemic when alot of places...

Went on Sunday 09/04/2022. Got home order was messed up called the same night and was told by Mike my order would be fixed. I went on Tuesday to get my order replaced that was messed up on Sunday. Had my receipt with me and everything was told by the lady that was at the window that she could not replace my order do to the fact that it was almost $40.00 I proceeded to let her know that I was told by mike to come back and it would be replaced. She said that she was not able to. So when I left the store I contacted the phone number to complain on how I was treated. Then today I got contacted by the GM on her personal number not the store number stating that she got an email and asked me what happen to proceeded to tell her what happen she then told me that she could not could not replace my order due to the fact that I did not have the food. I let her know that I had the receipt. Said that she was not allowed to do that. This is not now a GM is suppose to take a problem she has in her store. All that I ask is my order gets fixed and this to never happen again. I should not be treated this was nor...