Starbucks — Restaurant in Lemon Grove

I would have given this location a 5star but the experience with the outside drive thru barista Lily today 11-11-23 was atrocious! I placed a mobile drive thru order at 11:53am and got in line at 11:57am, now keep in mind the line has over 10 people before me. Lily or Liliana comes to take my order and I tell her I did a mobile order and she then rudely says WHAT, in my mind I'm like wow how couldn't she hear me and she is at my window. So I told her again I did a mobile order. She then says what is your name? I say my name. She says WHAT again! I'm thinking this has to be a joke and why is she being rude to customers in a customer service setting. I say my name again and she goes YOU JUST PLACED THE ORDER NEXT TIME WAIT BEFORE GETTING IN LINE. It was clearly a line around the building and pass their parking lot, I had enough of her attitude for no reason at all and told her it's 1157am by the time they get done with all these cars it will be 1205pm. She then says IT'S NOT GOING TO TAKE 12MIN NEXT TIME WAIT BEFORE GETTING IN LINE! I looked at her and again said it's 1157am by the time I get there my order will be made and as she walked away I said you have a great day because clearly she was irritated with her life choices I guess. So now I'm in line trying to comprehend why she had to be rude but I was killing brain cells trying to make sense of it. Anyways, I got to the window after 1205 and WOW surprisingly my order was ready! Lydia at the window was very polite and asked if it was a mobile order and I said yes and got my order. I then told Lydia I wanted to make a complaint regarding my interaction with Lily who is being used as the face of their company because she is the first interaction customers have. I explained what happened and told her to look at the time as well. Lydia acted as if she understood, but when I asked for her coworkers name she said she didn't know who was outside. I found it odd you don't know who is running the drive thru speaking to you over the ear piece smh! So I asked for a manager, which was a shift lead and she provided me Lily's name. I let the shift lead know she can go over the incident with Lydia because I wasn't going to say what happened again. I told them to have a great day and drove off!! I've been to this Starbucks numerous times and never been treated so poorly. I definitely will not go back. I really hope Lily takes another training course on customer service or make a decision to love and enjoy the life paths YOU...

As a seasoned Starbucks voyager, I’ve navigated countless coffee expeditions with the trusty mobile ordering compass guiding me. But on this fateful day, my journey into this particular Starbucks felt like stepping into an alternate universe where baristas were masters of the dramatic arts!

I strolled in, phone in hand, ready to claim my caffeinated treasure with the confidence of someone who has done this a thousand times. Yet, my grand entrance was met with...silence. I half expected tumbleweeds to roll by as I stood there, ignored, unlike the other caffeine seekers who were welcomed like celebrities. My order status was clear: "ready," and yet, it felt as elusive as a mythical creature.

Realizing my macchiato might need a search party, I bravely approached the counter. The barista gave me the kind of look reserved for surprise pop quizzes. I gave my name, and voilà, my order appeared. But alas, the cream cheese was MIA. I pointed this out, and with Oscar-worthy theatrics, the barista slumped her shoulders as if I’d just revealed a plot twist in her day.

She retrieved the cream cheese, then asked to see the order sticker on the bag, implying that perhaps my bagel was trying to smuggle contraband. Just when I thought the saga was over, I requested a knife. Cue the dramatic sigh, suggesting I had asked for the secret of life itself.

I typically enjoy having fun conversations with baristas and making sure they know they're appreciated, with tips that could fund a small island—$5 for just a drink, $7 to $10 for a drink and something to eat, and even more when ordering for a group. Even when they are busy and a bit short, I understand they're just in the rush-zone and always tip accordingly. But this experience was a first—I left without tipping, a rarity in my caffeine chronicles.

Here’s hoping this tale brings about more smiles than slumps and sighs. As for me, I’ll be sipping my future lattes elsewhere, avoiding coffee drama (and quite possibly an...

usually its decent here but today's experience (about 30 or so minutes ago) in the drive thru really ticked me off. for some reason the wait time to receive my drink was WAY longer than usual. manage to peek out and see that the girl (didn't get her name but she was white and probably in her late teens or early 20s) handing out the drinks was having a really. long. conversation. with someone in their car. was even handing out the drinks one. by. one. in order to keep the conversation from being short. once we finally got to our turn the drinks were handed super quickly. apparently when someone ahead of us asked what the hold up was she only responded with "oh, the person in front" then didnt say anything after. no explanation or anything.

on top of it all, didnt even get my drink right? i understand that employees arent working machines and make mistakes, but why hold what felt like a ten minute conversation with someone when there's clearly a line? then not even honestly say what was up? then also somehow manage to get my drink wrong? please PLEASE have her understand that there's a time and a place for this stuff and its really inconsiderate to make others wait just so that you can talk to (what i assume is her friend) on...