Baskin-Robbins — Restaurant in Leon Valley

Today my husband and I went to this Baskin Robin's to take advantage of the $3.49 double scoop sundae, after a difficult dialysis treatment. I believe it was the owner a middle aged man that is of Indian descent. I ordered my sundae and I requested three times that I wanted as toppings almonds, whipped cream and a cherry. He handed me my sundae and he said that I only asked for almonds. He reluctantly added the other toppings with a bad attitude. My husband requested a sundae with two scoops and requested strawberries and cool whip only. He repeated himself numerous times and only received the ice cream. I pointed out the error and he looked at me with what I perceived as hate and started me down. I told him he could keep his sundaes and with that attitude he will go out of business soon. I walked out and went to the Baskin Robin's in Helotes, the manager there was friendly and made our sundaes with loving care. The owner of the Leon Valley location needs to take a course in anger management and remember that he is selling a product we are not getting it for free. I will not go back to the Leon Valley location , I will spend my hard earned money on a business that cares....

We stopped by Baskin-Robbins a few weeks ago and were greeted by a lovely young lady who must be new I haven’t been at the store for months so she was a new face she had glasses and dark skin, and from the moment we walked in, she was so welcoming and kind. My kids can be a handful (especially when it comes to choosing ice cream!), but she handled everything with such patience and a genuine smile.

They were indecisive, and full of energy asking for samples, running around, and firing off question after question. But not once did she seem annoyed or rushed. In fact, she reassured me it was totally okay and even seemed to enjoy chatting with them. She gave them some great recommendations that they ended up loving!

It was such a breath of fresh air to see someone so cooperative, interactive, and kindhearted. It really brought a smile to my face and made our visit extra special. The service was absolutely...

Disclaimer: this is not a review of the ice cream parlor but the staff at the facility (Bandera Road, San Antonio Texas) I've always been a die hard fan of Baskin and it hurts me deeply to write this. Me and my wife went to get an ice cream today. We reached that at 8:59pm and my wife was at the door when she saw a customer coming out so she stepped to a side to let him out. An employee followed that guy and closed the door on her face telling her we are closing at 9 now due to covid. Remember it wasn't even 9:01 and she was literally at the door. This is beyond basic human courtesy, let go a pandemic in which most businesses are...