Church's Texas Chicken — Restaurant in Lewisville

If I could give this location zero stars I would. I placed an order for a spicy 12-piece mixed chicken meal with okra and macaroni and cheese for my sides.

As I had overheard from the customer before me, I was also told it was going to be 20 minutes by the cashier because there was no spicy chicken. I said this was fine, paid by debit card, and waited in my car until I saw the customer before walking out with his order, so I walked back inside to get my order as it should be next, right? It was 3:38 pm.

Wrong. It's now 3:48 pm and my order was not ready. I kindly asked the cashier about it. She shocking stated "You still haven't got your order" she talked to the cook and told me it’ll be a few more minutes and she asked the manager/cook to discount my order, as she prepared a food delivery order and then proceeded to take a couple more orders from customers.

At about 3:50 pm another customer placed an order for 60 pieces of mixed chicken. I patiently watched as this order was cooked, boxed, sacked, and sat on the counter. That customer was not there to retrieve their order. But I was still there. It's now about 4:18 pm.

Another waiting customer complained to me that he had been waiting since 4:00 pm and I showed my receipt to him. He called for the cashier to ask where MY order was as I had been waiting for so much longer than everyone else who came in after me. The cashier said they were “just now dropping my chicken because I had spicy”

I said are you kidding me. It turned out to be an entire hour before receiving my order. Of course, I asked for a refund. I was told in front of several people that I had to leave the order if I wanted a refund back to my card which would take 5-7 business days.

I mentioned that I had been waiting an entire hour for the order. My children were waiting for dinner and if I returned the order I would not have money for dinner. He was unreasonably rude so I asked for his name and the cashier's name (as a witness, but she refused to provide it.) to file a complaint with corporate. He became visibly angry and more rude saying that I was "trying to get him fired". I tried to take a video of the incident and was told that the police were going to be called. I was relieved to hear that and told him I would wait for them. But then I guess the manager/cook Walter, changed his mind about calling the police and told me to leave, so I proceeded to leave. He told me not to return. I replied that it was my first and last visit there.

I was extremely confused, embarrassed, humiliated, and hurt by the way I was treated. And to add insult to injury I get home only to see that my chicken was extremely overcooked and only contained legs and thighs. My okra was not fresh. My macaroni and cheese were mushy, and 1/3 full. The only good things were the honey...

ABSOLUTELY TERRIBLE SERVICE . FIRST, I MUST SAY THAT I AM A REGULAR CUSTOMER. i USE MY CREDIT CARD EACH TIME. THIS IS NOT THE FIRST TIME EXPERIENCING SUCH CRUELTY. THIS TIME ALL 3 WORKERS CAME TEAMED UP AGAINST ME. IT WAS 2 MALE EMPLOYEES AND A BLACK LADY. ONE MALE WORKER , BLACK AND HAD BALD HEAD AND THE OTHER HISPANIC OLDER MAN.

SO, I RETURNED MY CHICKEN, I WAS NOT SATISFIED. I ASKED TO JUST FRY SOME CHICKEN FRESH FROM THE BATCH, THAT I DIDNT WANT MY MONEY BACK. THEY ALL TEAMED UP ON ME. THE OLDER GENTLEMEN SAID THAT HE GAVE ME FRESH FRIED CHICKEN. THAT IT IS GOING TO COST HIM MONEY TO REPLACE MY CHICKEN. THEN, HE STATED THAT HE WILL ONLY REPLACE IT THIS TIME. I TOLD THE MANAGER (HISPANIC MAN)

HE SPOKE TO ME LIKE I GOT THE CHICKEN FREE. I TOLD HIM THAT ME AND MY DAUGHTER WERE NOT PLEASED WITH THE TASTE OF THE CHICKEN. THAT I WORK TOO HARD TO JUST THROW THE CHICKEN AWAY. THAT THEY WERE PROVIDING POOR CUSTOMER SERVICE. THEY ARE AWARE THAT MY DAUGHTER AND I COME ON SATURDAYS AND SUNDAYS.

WE HAVE EXPERIENCED INCONSISTECY IN THE QUALITY OF THE CHICKEN. ALSO, ON SATURDAYS, THEY MAY BE ONE HR OR SO LATE, OPENING UP THE CHURCH'S CHICKEN SITE. I HAVE SEEN MANY PEOPLE LINED UP FOR CHICKEN, WAITING AND UPSET BECAUSE OF THE OPENING UP THE PLACE LATE. AND NO APOLOGY FROM ANYONE.

THE PREVIOUS WEEK, I WALKED IN AROUND 5PM ON A SUNDAY, WHEN ONE OF THE WORKERS TOLD ME THAT THEY HAVE STOPPED SERVING FOR THE DAY. MANY CUSTOMERS WALKED AWAY UPSET. AS FOR THE FEMALE BLACK WORKER THERE. SHE HAVE NO SERVICE SKILL. SHE QUICK TO ARGUE WITH A CUSTOMER. ALL 3 OF THE WORKERS STICK TOGETHER AND THE CUSTOMER IS TREATED AS THOUGH WE ARE ASKING FOR FREE CHICKEN. I HAVE SEEN THIS MANY TIMES, DUE TO THE FACT THAT MY DAUGHTER AND I ARE REGULARS.

I LOVE CHURCH'S CHICKEN. BUT HATE THAT THERE IS NO CONSISTENCY WITH QUALITY CHICKEN. MANY TIMES THE CHICKEN HAD BEEN SITTING UP FOR A LONG TIME. WHICH MEANS, IT IS NOT GOING TO HAVE A QUALITY TASTE.

I CONCLUDE. JANUARY 1ST, I CAME TO YOUR LEWISVILLE SITE TWICE. MY FIRST ORDER WAS OK. BUT THAT SECOND TIME I CAME BACK ON THE SAME DAY, WAS HORRIBLE. MY CREDIT CARD AND RECEIPTS ARE PROOF THAT I AM A LOYAL AND CONSISTENT CUSTOMER. AS FOR THE BLACK BALD HEADED MAN. I ASKED HIM FOR HIS NAME. HE REFUSED TO GIVE IT TO ME. HE WANTED TO LECTURE ME ABOUT MY ATTITUDE. STILL, I ONLY ASKED THEM TO REPLACE MY CHICKEN. WELL THE BALD HEADED GENTLEMEN, THOUGH IT IMPORTANT TO HAND ME CASH BACK, ALTHOUGH I PURCHASED CHICKEN WITH MY...

🤢🤢🤢😷😷 If I could give them 0 stars I would On 01/09/24 @ Church's Chicken on HWY 121 in Lewisville. I placed a order for 30pc chicken and 4 sides for $68.00 and when I got home to feed my family. We discovered a long strand of black hair in the drumstick piece of the chicken. Called the store that night to complain about what happened and they advised me to speak with the manger in the morning the next day. I agreed and went to the store the next day. I spoke with the manger Walter who had no name tag so who knows if that was his name. He was very rude and disrespectful to me and my husband he refused to give a refund Or make my entire order over that I purchased he was debating with me willing to do half the order only. I asked for a refunded he said we DONT do that and called his manger and still no results. I asked for corporate number he refused to give any information and told me to look on website..If I was you I would not go this location to spend your hard earned money. The customer service is horrible the employees are not wearing hairnets or gloves the floor was nasty full of flour and grease and the manger Walter was very rude towards my husband and I it was like he didn't care at all to justify the problem that happened at your store. I reported them to corporate and any other departments I could fine because this unacceptable and cross contamination of food to customer my son could have gotten sick if he swallowed that hair due to his immune system being weak and didn't apologize or care that my food had hair in it from your employees not wearing a hairnet in the food service industry..0 stars all across the board I will never eat or spend my money there...