Lewisville Autoplex Mitsubishi — Local services in Lewisville

I don't know if this review will fully explain how awesome an experience I had with Lewisville Mitsubishi but I will give it a try. I initially saw the car I wanted for sale on Ebay, but since I had a trade in, I called the salesman on the ad. When I started talking with Rick Massey, I had no idea how easy and enjoyable this process would be. After some negotiating on my trade, the deal was made. I then talked with Michael Simmons who did all the financing, title and registration. He made the complicated paperwork very easy to deal with. Did I mention I had to do the whole deal from another state mostly through text messages and email? Once all the details were finalized, I told them that I could only make it to the dealership on a weekend and probably on a Sunday. Rich and Michael were both understanding and said that they would make it work. They encourage out of state buyers to shop there and make it worth the buyers effort by putting them up in a hotel for the night (and it isn't Bed Bug Inn, it is a very very nice Hilton close to the dealership). I had to drive 5 1/2 hours after a half day work on Saturday and was not sure I could make it by the time they closed (hence the possible Sunday deal). When I was 45 minutes away, I called Rick and asked if they wanted to close the deal that night and then they could enjoy Sunday (oh, it was also Fathers Day that they were willing to sacrifice part of). Rick said that would work, so I drove straight there and finished the deal. The car was detailed with a full tank of gas and had the new tires I wanted on it (oh, I forgot to mention that I wanted a different size tire on the car and their parts and service department not only gave me an untouchable deal, they did it last minute and all without any hesitation). Both Rich and Michael were there with big smiles and firm handshakes waiting when I pulled up (probably looking a bit ragged after 5.5 hours of driving). I thanked them over and over and could not wipe the smile off my face. When I got in my new car and headed to the hotel I could not stop thinking about how awesome the whole experience was. This can only mean that the upper management of Lewisville Mitsubishi (and probably the whole Autoplex) encourages their staff and supports them because only a happy staff can pass on such good service. I know that I am not the only one who has had a horrible experience buying a car and have felt like I got ripped off or taken advantage of when I drove off the lot so when I tell you this is the complete opposite feeling, I truly mean it. When I buy another car, I will look no other place than here. If you look on their Facebook page, I am the tired looking guy next to my B5 blue Hellcat Challenger. Thank you again Rick...

I bought a used car from here last month and while I do like my car and they offered the lowest interest rate in comparison to other offers, the aftercare has been a very unnecessarily painful frustrating process. First of all they got the car from Hurst and it had a couple of scratches and marks on it, and for some reason didn't think to take care of that before having me come up there to look at the car. Presentation matters so I'm not sure why that wasn't something they thought to do. When I got the car they gave me two keys, one with a low battery and one with a missing key and a missing back. I'm not sure why they didn't think to get both keys replaced with fresh batteries. So of course I ordered a new key and they told me they had it ready to pick up. I told him I was going to come on a certain day to pick it up. When I came they told me that some other guy named David had the key and he wasn't there so I had to call him to get the key and that he would come to my residence to program the key to my car. Again, they knew what day I was coming and didn't think to talk to David and let him know that I was going to be there to pick up the key. So essentially they wasted my time on that. And quite frankly, I'm not sure why they thought I would be comfortable with a complete stranger coming to my residence just to program the new key to my car because that makes no sense. And finally, I made it very clear to them that I wanted to keep my special plates, but they still registered my car under new plates so I had to wait an additional week to get the old plates transferred to the new car. So I think the problem is they were just so focused on selling a car that they just didn't pay attention to a lot of things that I would deem common sense. With proper planning and just attention to detail, all of these things could have been avoided and things could have been much more smooth. Overall, like I said I do like the car but because of the lack of attention to detail that has been shown at this dealership, I might get the car checked out just to make sure everything is good. That way I can get it fixed while it's still under warranty. Overall, I was stressed out about getting a new car and I really wish this place would have done a better job at putting my mind at ease on things but that didn't happen...

I am stunned to see any positive reviews. I gave one star since none was not an option. We bought a new car from this dealership on January 6, 2023. The car was delivered with a Texas temporary license plate that was set to expire on March 6, 2023, giving the dealership three months to secure the permanent license plates. By March 1, I was becoming concerned that I had no license plates and called the dealership. I was transferred to a voicemail that asked me to leave a message. Next day I called again with the same result. Next day I called for the salesman and, wouldn't you know it, I got transferred to the same extension, but I figured out that this was the dump extension and didn't bother with a message. On Monday, March 6, I went to the dealership and the reception ladies, who were really nice, listened sympathetically, but told me that Denton County was REALLY slow about processing the license plate paperwork. One of them went off to talk with the "right person" and came back with a solemn promise that I would be emailed a new temporary card the next day. I'm still waiting. Finally got a call two days ago from the salesman that the license plates were available followed by another call today. I went to pick them up and was stunned to see that the application for title and license plates was initiated on MARCH 17, eleven days after the expiration of the temporary plate. The dealership was even assessed a $10.00 penalty for the delay in the title transfer. Of course, they got to keep the sales tax for an additional three months, maybe they have a cash flow problem? Don't blame the County when you have not even begun the process. DO NOT lie to a customer - ever. Fellows, you have a copy of the paperwork. Look it over if you doubt my statements. You will find precisely where the problem is and Denton County is not...