Smoothie King — Restaurant in Lewisville

We came here tonight and ordered one smoothie. right when we pulled up to the drive thru we were greeted by a very rude young girl. The name on the receipt was “Harshita”. We pulled up and she said hello do you have a mobile app we politely said no we do not. Then she asked us what we would like so we told her. After we finished she asked if we were done then when we were in the middle of going to say no she cut us off and asked us again “do you want anything else” we said no. Then she told us to pull forward. Then when we got to the window she asked us again if we had the mobile app. We said no again. Then she read us the total and she got frustrated that we were using card and when we handed her the card she slammed the drive thru window door. And then after a minute proceeded to open it give us the card and the drink. Then didn’t say no have a good night/ thank you or anything. She just handed it to us and slammed the window again and walked away. Very bad customer service. The smoothie was okay. It was refreshing but the service ruined our experience on coming to this location.. this isn’t the first time it’s happened at this...

first time at this location, I usually order online and I always order the same peanut power smoothie. Today I pull up and tell them I ordered online and they didn''t even let me finish telling them my name and my order and they hand me a smoothie. It looks like what I ordered but when i started sipping it, I realized it was not what I ordered. Either they don't know how to make the peanut power smoothie or they completely gave me something different because it tastes like its missing dates and its watered down. I was already halfway home when I realized this so I did not turn back. But still They didn't even let me vocalize what I ordered. Also at other locations my cup usually has a receipt on it, referencing my order. This location DID NOT put a receipt on my cup, so Idk how they could tell one online order from another. If this was a mixup, I sure hope whoever ended up with my peanut power smoothie isn't allergic to peanut butter. This could potentially be a very serious situation if they aren't labeling their online...

4/11 UPDATE: I did not hear back from owner on the updated email where I can send additional information. Here is my order # 25696788380237831

I checked the mobile app just now to order and saw that the Dude Perfect Smoothie does not have a no collector’s cup option anymore. Looks like they had several confusion from their staff on it.

I am still not happy that they scammed me on the collector’s cup.

UPDATE: Owner replied below and provided an invalid email to send additional information.

Ordered the Dude Perfect with the collector’s cup via mobile app. When I picked up my order, the girl staff gave them on a regular cup. I asked why it’s not on a collector’s cup. She said, I need to pay for it separately. I told her I did get the 9.99 one. The one without collector’s cup is 8.99. She said no and just closed the drive thru window. Do not go to this store. Worst customer service...