Baskin-Robbins — Restaurant in Lexington

Requested Maple Walnut topping on my ice cream. It was cold and gritty. I was told that's how It always is. I told them I've been getting that topping forever and it is dipped,out of a heated unit. As a matter of fact just 2 weeks ago I was there and got it. A young man proceeds to tell me that its just simple syrup, sugar and water. Ok I'm 54, I,know what simple syrup is and I also know you have to heat it for the sugar to melt. Another worker a young,lady says the recipes have changed including the ice cream dye(really?) Also that the topping is always refrigerated. Young man takes a sample spoon and scoops out the topping, holds it over a cup and it falls off in a glob and says that's what it looks like, someone,probably but too much sugar as there's no real recipe for how much to use. Well, simple syrup certainly has a sugar/water ratio. I told,him I didn't like that topping. He asked what he should do, throw it away? I said yes just give me a scoop of just ice cream. He gave me 2 scoops who hI didn't ask for. I ate my,one scoop and tossed the other. The attitude of the workers will make me find a new ice crram spot. They're not the only...

“Everything but the Milkshakes” The shakes are made with too much milk - not a lot of the ice cream flavor. So I asked for light milk. The young lady responded, “that’s not going to get you any more ice cream.” She was young. So I overlooked her rudeness and explained that I didn’t want more ice cream, just less milk. She begrudgingly made it. I’ve been back twice since then also asking for “light milk” in my shake and again got a milky drink… could literally remove the lid and pour the milk off. After the last time my daughter pointed out that there was a Kroger across the street, we could buy ice cream, save money, and have fun making our own shakes in the blender at home. Other than that, a nice nostalgic ice cream shop. My daughter and I share fond memories from...

Well, I wish I could review the ice cream, but we never made it that far. We walked in and there was one customer in line in front of us. The girl at the register finished with her and then walked in to the back. That was the last I saw of her and apparently none of the other four employees behind the counter felt like two customers waiting at the register were important enough to be waited on. All of them made eye contact with the both of us at least once and did nothing. I don't care if there were legitimate other tasks you were doing, at least acknowledge the potential customers in front of you. We waited several minutes for someone to at least speak to us before leaving. Abysmal customer service. I cannot recommend enough people to get your ice...