Chick-fil-A — Restaurant in Lexington

Honestly, I’m conflicted in writing this. I am big fan of Chik-Fil-A and the quality of food they offer. On the other hand, the ineffectual management and systems that this particular Chik-Fil-A has in place prevents me from recommending anyone from going to this location. Go to the one on Harrodsburg road or in Fayette Mall instead.

The drive-thru maze they make you go through does not have enough bandwidth to handle the amount of customers they receive. More importantly, the shoddy parking lot structure of the shopping center has cars making eccentric maneuvers to try and get in line.

There is a lack of communication that goes on with the workers stationed outside - it’s a game of telephone. One person takes your order, then another person down the assembly line takes payment and directs you around the building where you are supposed to wait for your food to be brought out.

The issue is, there are too many distinct people involved and details of what the actual order/person ordering gets muddied. My last visit, we waited next to the food delivery window for over 15 mins - mind you this is after going through the line, ordering, and paying.

We had to wave down a worker, that for some reason was just walking around the side of the building, to come help us check on our food. Then, once we got it, the worker said “They couldn’t find us” as the reason for the delay.

To top it all off, when we got out bag we were missing a spicy chicken sandwich entree that we had ordered.

I encourage all who enjoy Chik-Fil-A as I do to take your business to another location. I know this location is very convenient, but as long we continue to choose this location then there will never be anything to make them change for the better and we, the customers, will be denying ourselves of the experience we deserve. Please, for your sanity and for quality, choose...

Attitude & service is everything. The food is good. But the attitude of one person can run an entire day. I drove there to do curbside & yes, it's cold & drizzling. Someone, I'm guessing she was a shift-lead or manage, wearing a sweater over her uniform walks out to deliver 2 ordered. The difference this day is she's not smiling, AT. ALL. It's apparent she's not having a good morning. And I understand, but this is where is goes bad. I thank her for the order and tell her to try to stay warm and dry. She turns to tell me,"It would help if people wouldn't order curbside." And she said it with authority in a rude tone as if she's trying to give me a message. I didn't respond, not wanting to make it worse. But here is my response after thinking about how she spoke to me, especially since I did work in the service industry for years and understand their point of view: #1 This is something your employer offers. If you don't want to ever do it, look for something else. #2 If you would have looked, I'm disabled. So jumping out & running into the store, especially the running part, is physically impossible for me now. #3 Especially with the pandemic, people have chosen to avoid crowded situations. #4 I'm almost positive they offer you rain gear, I've seen it at other locations. #5 I was trying to thank you and be nice. Heck I'd tip if it was allowed, I tried before and was told it's against company policy.

So why be rude and ruin a normally good experience? I do hope someone from Chick-fil-A b reads this because this was not normal and it was extremely rude. I'm sorry she's having a bad day. I am. But that's no reason to ruin...

I ordered food on a Saturday morning, got to work and realized I didn’t get a single thing I ordered. I called the restaurant and explained the situation and I was given a code to redeem so I could get my real order the next time I went. I decided to go back a week after I was given my code to get my food. I waited and finally got the the first window. I gave them the code I received over the phone and the workers told me to pull-up to the waiting area. After about 15 minutes somebody came to my car window and told me that they didn’t have my order in the kitchen. I drove off and gave them a call and told whoever was on the phone with me that this has happened to me 2 times already. She apologized and assured me that this would not happen again. I went back this Saturday to finally get my order; however, I was informed that the code that was given to me was from august. I know this couldn’t have happened because it was only from 3 weeks ago. I called back again and told them that this has happened to me 3 times in a row. I talked to a man named Brian and he finally found my order that happened 3 weeks ago, he then gave me a new code to use the next time I went. After 3 times of going to this exact location, they still found a way to not give me the food that I ordered. I am honestly just annoyed and I haven’t had a good experience at this location. I have wasted 3 mornings after numerous attempts to get my order that I originally placed. Brian was helpful and gave me a new code, but the 2 other times I went shouldn’t...