Starbucks — Restaurant in Lexington

I go almost every weekday morning, so I like to be proactive and order on my app usually 5+ minutes prior. I order the infamous london fog tea latte, and yes, I understand it takes 5 minutes to steep so I give so much grace. Genuine question, does the app not send in the order until you arrive? That is the only way this could logically make sense. I would assume if you know how long the drink takes to make, start steeping it soon after you see it pop up on your screen. I join the line and in about 7 minutes, I make it to the window. I immediately get curbed as I have before with this drink, around 5:57. 6:05 hits and with maybe 2 cars in the drive through, I walk inside. I am just now informed that my drink was made with the incorrect milk. Instead of throwing it away, I would have just taken the original drink, as milk is a preference for me. Instead of communicating that to me, they throw together my drink very quickly and hand me a $4 gift card. I appreciate the gesture, but my drink is $5.95 before tax. I understand I cause trouble with this drink as baristas are known for hating to make this, yet I try and do everything ahead of time to avoid this, yet this is the second time this has happened to me. I understand I have to wait my time in line and that there are other things being made in front of me, but again, if you understand this drink takes time to steep, maybe be proactive and start it. I genuinely just want to know how I can better this process because it’s...

Unfortunately, this is THE worst kept up Starbucks I've been been to-- around the world.

In the 90's and early 2000's, I was a barista back in NYC by Washington Sq Park (off of 8th Avenue), and I KNOW what the procedures for morning breakfast are, I know how the bar needs to be kept clean, I know how the counters, dining area and floors need to be kept clean. I'm sure that since the time I was a Starbucks barista, procedures have improved. This particular store has not followed protocol.

**It is apparent that there is no one over the manager of this store and that the manager of this store isn't over anyone here.

I walked in to place my usual order at 8:15am. The breakfast pastries were still on the crate and still in the plastics. The fridge was completely empty. The napkins weren't refilled. I had to go and ask a barista walking in from a break for napkins and to please wet a few for me to wipe down the table my husband and I were planning to sit down at.

The counters were awfully dirty. Water and milk spilled all over the bar counter. In the dining area, the dust was piled up thick on the ledges, on the floor. It is an awful hot mess in here.

I'm actually afraid of going into the bathroom because of the food area looks like this, the bathroom is sure to be worse.

Also, please explain to me why a barista is counting tip money out in the dining area and not in the back???

This is Starbucks store #10374 at 2700 Wilhite Dr in Lexington, KY. Someone please come and...

Friendly, helpful staff at 2700 Wilhite Dr in Lexington.

However, there is an odd price difference of .30 cents on Cheese Danishes between that Starbucks and others located in the same county. (See images). Some locations charge $2.95 while the one at Wilhite charges $3.25.

At first, I thought it might be due to a sales tax difference in the district. But based on what I order it only appears to affect the Cheese Danish. Albeit I admit I didn't check each and every product on their menu.

At the risk of being a "Karen" I asked the manager on duty. She wasn't sure of the answer - other than it may be due to the district they're in. She said other customers have had the same question.

I told her that the price difference only seemed to pertain to the Cheese Danish. She mentioned that they don't set the prices at the store level.

I just wonder if maybe whomever entered the prices in may have made an error, or if there's another logical explanation.

Oh well, it's a mystery that I may never solve. I should get back on Keto anyway for the New Year!

Thanks again to the staff at SB for being friendly. I know that these are trying times to be dealing with picky public...