McDonald's — Restaurant in Lexington

I ordered from the Order Here big screen app and says to choose a table and relax as the food will be delivered. I waited for almost 10-15mins with no sight of anyone coming. It’s not even a busy day..whole floor was empty except 2-3! So I went over to the counter, nobody even responded even though I’ve said excuse me several times! Yes, they heard me but they were all ignoring me due to their focuses on the drive thru! Well hello.. u have a customer here too! Finally a man responded and asked me and when I told him I’ve been waiting for my order for the past 20mins at my table, he looked around and found out my order was placed NOT ON MY TABLE but on ONLINE DELIVERY PICK UP COUNTER!! N he tells me that “it’s been right here, quoting my table no!” I was so embarrassed but then I knew he wasn’t right because clearly I wasn’t expecting to pick up my own food (which was cold by now) at the online pick up counter!! If ur eating here inside the restaurant, it says the food will be delivered to your table!! So peeps.. now u know! Mc Donald’s either need to change their policy or their staffs! Ok I’m right now watching another family waiting for their order in their table.. let’s see what’s...

Worst experience ever. I went around 9:00pm and the drive thru was slammed. I ordered my food and then began my 20 minute wait in the drive thru. I pull up to pay and the boy running the drive thru didn’t even acknowledge me, tell me my order or my total, I handed him my cash and he then persisted to stand there and talk to his fellow coworkers about how fast he drives on new circle road. All while holding my food in his hand, he hands me the bag with no eye contact, hands me a wad of cash and forgets my drink. Turns around and puts a drink in my face while laughing with his coworkers. I pull off not only to find my 20 minute wait got me entitled to cold fries and a warm burger. I went into the store front and informed the cashier (who was very helpful with not knowing the situation) that my food was cold and I wanted it redone. I stood there for an extra 15 minutes while the boy in the drive thru walked by me multiple times without a word knowing my food was wrong. I asked a manager for her store managers name and she said “Uhhhhhhhhhhhhhh................. Janet I think?” If that doesn’t tell you why you should just go across the street and get Chikfila, I don’t...

Aweful this short tan skinned girl with glasses rushed my order when I wasn't even done she gave me my total and told me to go to the first window then I had to add it when I got to the window then I had to wait 10 minutes and it wasn't even a complicated order but here is another problem No receipt Didn't even get all of my food The same girl rushed away when I tried to tell her I was missing my gallon of sweet tea so had to call out to her before the window was closed Had a bad feeling about the order. After checking we missed 3 things on our order Went back inside and the lady at the register rolled her eyes and went and got me my stuff. For being a fairly new this is rediculous best believe I'm telling my family and friends to stay away from this McDonald's till that figure out a way to fix how rude everyone was or hire nicer people and fire the rude as hell people. If I could I wouldn't even give a single star after everything we were put thru.

UPDATED When checking the second bag that should of had all of the food that was missing..well I shouldn't be surprised. I'm still missing food..management here I come looks like someone is getting...