Starbucks — Restaurant in Lexington

Admitedly i dont buy coffee here often, but i do on occasion buy it here, it has always been as expected, but recently during rush hour i swung by a starbucks off tates creek and they did somthing wrong, it tasted terrible, a honest accident, and i was already long gone before i noticed. Anyway i headed onward to do some shopping and asked the folks behind the counter at this facility, if i could just get a refill i explained what happened, they flatly refused, i cant fualt them but i can say it was downright dissapointing, ive worked for alot of stores and i no i would have fixed the mistake rather than punish a paying customer and tarnish the companys name, by the end of the encounter i found my self thinking it wasent that they couldnt fix it, it was that they would take any excuse too not have too do theyre job. And thats exactly what they did. I think it speaks volumes about this one, and i for one will be...

Just left with an upset daughter on Valentine’s Day:( First, while waiting a few minutes in line, while hearing 2 employees having a great time with each other in the back room I finally asked the customers in front of me if they had been helped yet. Of course they hadn’t, but they were to shy to say something. I kindly hollered in the back room “Are you all still open?” A lady came out and said yes and started taking orders. Finally we are up and order exactly what we order every time. However this time it was $4 more. For 1 drink!! That’s crazy. She said it was because we asked for no ice. I asked her to cancel and refund and she said she did, but only refunded $1.36 to a gift card:( So no drink and still short $7:( Needless to say I’m glad that I know have a reason to stop buying over...

I visited the store recently and had a disappointing experience with one of the staff members. It felt like they were trying to avoid taking any responsibility to the customers in line by continuing other tasks and not taking orders. Note: she was the only worker which is bad on weekend rush. When I finally reached my turn, I asked for help regarding the in-store app, they seemed uninterested and avoided giving clear answers. Instead of assisting with the issue or directing me to someone who could help, they actually suggested that I wasn’t truthful by calling me a liar. Good customer service makes a big difference, especially when it comes to navigating store technology, and unfortunately, that was...