Subway — Restaurant in Lexington

Would be better if all the staff acts like they really cared about their job. Sometimes the staff seems really friendly and accommodating. Then you have other staff that don't listen to you when they make your sandwich. This is rough on the consumer when you don't get what you want on your sandwich. Told a girl one day the works and I still had to tell her everything to put on it. And she seemed to be heavy-handed with each item hoping I would just say that's enough. Seem like she did not want to be there. Kept rolling her eyes at me and not listening. The other staff member was very accommodating and was very upbeat at the cash register. Wish all of the staff here would concentrate on good customer service. This is a sandwich making shop unfortunately a lot of people like different things on their sandwiches. So paying attention to detail it's very important in this job. Love the location in the Food Lion shopping center. Really appreciate their appreciation of military veterans. However we'll have to give them only two of the three C's. They have good cost-effectiveness, and overall the store was very clean so I'll give them cleanliness. What they need to work on is great customer service which is the third C of great diners and dives. Rolling eyes and not listening to the customer only complicates the whole reason you're there is to make a great sandwich. Because Subway is in the business of Sandwich making. If you are working in that establishment that needs to be your overall priority. And being friendly and helpful creates a better day for not only you when you go home but for the customer. It means you have less negative ions and more positive ions in the air. Which creates a smoother workday. Will increase my overall grade when I see total customer satisfaction. I have found certain employees to be very motivated and offer me great customer service. It's the bad experiences that spoil the whole bunch. May God be with you in this terrible time in American history. May you seek your Lord and Savior Jesus...

I went here and tried this Subway for the first time sometime in 2021 when I lived in Lexington, NC. My parents had just been grocery shopping at the nearby Food Lion in this shopping center that night and I was with them and I decided to try this place and go in to order. I went in myself to order my own custom made sandwich just before 9 PM... closing time.

Once I got in I told them I had a coupon first, but the older woman working in here would not accept it even though it was valid. I think she then said she might take it after my sandwich was made after acting irritated toward me for no good reason. She was abrupt and rude about the entire time I was in there and was literally interrupting me when I was telling the other person what to put on my sandwich.

I do not understand why she did not realize I have to tell the other employee what I want on my sandwich before I can go to the register to pay for my order. Actually I think she knew this but she just had an attitude toward me for some no good reason and was just being rude and difficult to inconvenience me while I was inside.

The sandwich itself was merely an average Subway sandwich. I have had better sandwiches elsewhere but I cannot say for sure it is the worst one ever made for me... just what was expected. So all in all, average Subway food with a rude employee who seemed mad about a valid coupon and just being in there at all. I did not come back here due to her bad attitude and went to other Subway restaurants elsewhere in Lexington. I did not want to give this place any more of my time or business after coming here the first time and putting up with...

I will say that the food is whats expected of subway. Never really been disappointed other than a time or two where careless employees just tossed my sandwich together quickly and it was a jumbled mess once unwrapped. The stores have always been neat and clean. I will continue to return for those factors alone. 💯

But I'd be lying if I didn't say the owner is stingy with her toppings. (The same lady owns 3 of the 4 subways in the area to my understanding.) Every single time I have to ask for "extra" pickles, black olives, whatever. And even then it barely amounts to what any other subway has ever given me as a normal amount. I've even said it's okay to charge me for the "extras" and one time an employee told me they aren't allowed to do that 🙄.

Also off putting was when I applied while trying to get back into the workforce and the owner asked "do you really think you can succeed in working after 5 years of being home?" So I took a different job offer paying more and made it to management in less...