The Human Bean — Restaurant in Lexington

I want to give a 5 star rating because I really do love the drink and food, and everyone that I’ve come into contact with at this location has been so kind and great at their job. My problem lies in the fact that the store is scheduled to open at 5am and for the last four Fridays when I’ve arrived to the Richmond Rd. location the store isn’t open. The hours listed online state that the store opens at 5am on Fridays, and I know I have been to this location at 5:10am on a Friday before and have completed a purchase. I’m scheduled to be at my job at 5:30am so getting a drink from human bean on Friday mornings is something I really look forward to. I’m extremely disappointed in the service (or lack there of) I’ve been met with. I even waited in the drive thru for 10 min this morning with the hopes that someone would open the store. I was hesitant to write this, but I told myself today that if I arrived to the store and there wasn’t anyone there I would. I pulled into the parking lot at 5:06, and I was the only soul there. Just for the record, at any other job, you’re expected to be present and ready to work at time of opening. I’ve worked in customer service/retail my entire working life and this feels very unprofessional. I truly hate saying that because, as I’ve said, everyone who has helped me here has been so sweet and good at their job. I just want to give this store my business, but there’s no one there to give my business to....

I've been a loyal customer of the Human Bean for quite some time, initially at their Harrodsburg location and later at their Richmond Road establishment since its opening in February 2024. The beverages consistently delight the taste buds, and the service was typically reminiscent of the hospitality you'd expect from Chick-Fil-A. The staff members were always friendly, making my frequent visits—3 to 5 times per week—feel like a homecoming. They even got to know me and my daughter, making us feel like part of their extended family. However, recently there has been a noticeable shift in the staff. It seems they may have temporarily transferred some top-notch employees from the Harrodsburg location to train new staff at Richmond Road. Unfortunately, this transition has led to a decline in service quality over the past 2 to 3 weeks. On one occasion, they even added whipped cream to my daughter's frozen drink on top of the plastic lid, causing quite a mess in the car. Not only does ordering take longer than usual, but the overall customer experience has suffered greatly. The previous staff members were incredibly pleasant, engaging, and sweet, whereas the new team comes across as rather rude. It's truly disheartening to see such a drastic change in the...

Decided to try out the new location on Richmond Rd today, very early in the morning before work. Nice new building, friendly people, and good prices. My only complaint is that I ordered a hot beverage, the barista even clarified I wanted it hot, but got an iced coffee instead. The label even said "Hot." But I didn't cause a fuss and left with the iced one, chalking it up to a simple mistake. No big deal -- I will drink coffee however I can get it. The coffee was delicious iced, even though I don't usually drink it that way! I can't complain about the taste at all. It wasn't overly sweet like some other places' Mochas, the taste of the espresso shone through, the price was just right, and I thoroughly enjoyed it. I'll be going back to get a hot...