Piccolo Kitchen Bar — Restaurant in Liberty Lake

We have been coming to Piccolo's for years and have enjoy many dinners there. Because we frequent your restaurant and order pretty much the same thing every time, we have come to know what to expect. Yesterday we ordered our usually order of Burrata, Brussel Sprouts, and a Carne Pizza for pick up. The young lady that took my order checked with the kitchen on time and was told 20 minutes (this was at 4:58 pm), the order did take 25 minutes long than expected (ready at 5:42p) however we understand that they were short staff and that there is a labor shortage right now and did not problem with this. When we got home and opened the burrata this is were the one of the issues was. There were 2 chunks of tomato that had multiple cuts in them, almost like they were hacked at, and one single basil leaf that was torn up for the entire dish. I was dumbfounded because this is not what were have receive in the past in restaurant or when ordering take out. I immediately called and talk to one of the front girls and they were extremely understanding and kind about the situation (I offered to send in a photo but they declined saying they did not need it) and they asked what they could do to make it right. The only thing I requested is to have the dish remade. I asked how long it would take (since we had 2 other hot dishes to eat) and was told 10 minutes, so I headed back in since I live about 10 minutes away. I brought the burrata dish back so they could look at it, the girls even said that it was not what we should have received. Our remake was not even start before I got there and I had to was another 10 minutes the remake, which again I understand being short staffed and busy, however our other hot dishes were now cold, so all I asked if there was anything that could be done for the next time we came in. The gal that was speaking to me, offered to ask about a free pizza for our next visit since I would now be eating a cold pizza which I said I though was absolutely fair. At that time the kitchen manger came out and very aggressively shoved the remade burrata into my hands. The gal that was there mention to him about the pizza for our next visit and excused herself because she needed to address one of her tables (again completely understandable). This is were the other problem was, the kitchen manage state that all he was willing to do is take my name but not make any promises, when I stated I was not comfortable giving him my name with how aggressive he was being he put his hand up in my face and told me not to come back and stalked off. This behavior and treatment was so unprofessional and frankly uncalled for. I emailed the owner about this but have still not heard...

We started off with a traditional margarita pizza. The crust was thin, slightly crunchy, and reminiscent of ciabatta bread. The sauce had a great tomato taste, but was just a little too salty for me. I was also a little disappointed that there were no tomatoes on the pizza. Overall I found the pizza to be very enjoyable, as I'm more of a crust person and I really liked the texture of their crust. The price was reasonable, for what I received, and I would definitely be willing to pay the cost for another one of their pizzas. "Why only three stars," you ask. . . Dessert. Two options were available for dessert; a brownie topped with ice cream, and tiramisu. The brownie was exactly as I expected. The size was about 5"x5", 3/4 of an inch high, and had a single scoop of ice cream on top. Nothing special stood out about this dessert and it would have been adequate, were it not for the $7 price tag. For that price I would have expected a dessert meant for two, which this was definitely not. The tiramisu was just as disappointing, if not more so. I don't think I've ever had a tiramisu that wasn't at least four layers. This thing was two-ish layers. It stood about an inch tall, which makes it the wimpiest tiramisu I've ever seen. The taste was adequate, but after one uninspiring bite I chose to leave the rest to my daughter. This item also turned out to be $7. At $4 I would consider these desserts to be over-priced, at $7 they enter the realm of ludicrous. Were it not for the absurdity of their desserts, I would rate this place 4 stars. On the other hand, were it not for the texture of their crust, I would...

Truly disappointed in my experience at Piccolo’s considering the pizza itself was decent.

They charge a $1.60 service fee as of the date of this review if you pay with a card, which is ridiculous.

On my way home from my meal with a friend, I discovered they had swiped my card TWICE, once for my table and once for another table. But I of course, had only signed for mine.

When I called, the teeny bopper who answered the phone told me she remembered the situation and told me they had supposedly reversed the charge before my party had even left… yet I was NEVER INFORMED of the misscharge until I discovered it on my own.

She told me it “should” be refunded to my card “soon.”

Making a mistake with someone’s card happens. I understand and can have grace for this. But to HIDE it and to not inform the customer especially when you know it happened is HIGHLY unacceptable. I will never be...