Wendy's — Restaurant in Liberty Township

The worst experience I've ever had at any restaurant in 30 years. It can't be summed up in one sentence, so here we go... I get to the place early, about 10 minutes after it opens, for an early lunch. I walk in, and there's no one in the dining area, so I know I'm the first one; maybe I'll have a calm and pleasant dining experience. Well, gotta drop a deuce before I reload the cannon. Except someone used the toilet already, because it's plastered with diarrhea. Dry diarrhea. From the night before. Or maybe before that. I admit, they did a good job covering the basin. After wiping with standard nano-thin TP and washing my hands, I dry them on my shorts like everyone around here must do, because there's no paper towels. Or maybe they just don't wash up. Yeah, probably that. As I turn to leave, would you look at that, the urinal is full of half a dozen candy wrappers and a liter of papa's lemonade. Well, maybe they just forget to clean the bathroom. All weekend. Anyway, ordering wasn't too much of hassle, aside from the dozen flies around the counter and in my hair. Maybe they should buy a fly trap. Or put a cover on the open bin of lettuce that's been sitting on the counter since I got here. But that's not my business, since I'm just getting a burger and fries. And a drink. Except the one I want is empty, which it decided to tell me after it blew water all over my hand. And my second choice is empty too. Good thing they have a second machine; too bad its touch screen won't work. Guess I'll have to settle for whatever is left in machine 1. Well now that that's over, I can sit down and enjoy my food. I mean, they can't get THAT MUCH wrong, can they? Well... Turns out they forgot to cook the meat. Because it looks and tastes like the sole of my shoe (just trust me on this). It makes McDonald's look like filet mignon. And it's not even warm enough to melt the cheese. Well, I mean, the part of the cheese that isn't hanging off the side of the sandwich. At least fries are easy cook. At least they did that part right... and then screwed it up by dumping the entire bag of salt on them. Ugh, at least I can enjoy my OH MY GOD why is there hair all over my cup?!? That's definitely not mine. Is it on the inside? It's too late to find out now. I need to leave before I vomit. I need a place with some class. Like Burger King or a hobo's underpants. I would bring my concerns to the manager, but something tells me they wouldn't care.

So to sum it up: don't go here,...

Went there this morning and asked for a bacon egg and cheese croissant sandwich and a chicken croissant sandwich. I got up to the window, paid for my order, and then after I paid the person said that the croissant bread was frozen. I got my sandwiches on hamburger buns. Not going back in the morning.

Edit: Instead chicken croissant sandwiches I received sausage sandwiches. After that mistake I decided to take the order back and ask for a refund. I took all the sandwiches and potatoes back to the restaurant, walked in and asked for a refund. At first the Assistant Manager, Arcali Martinez tried to argue that she told me about the croissant bread being unavailable. I advised her that the bread was not the current issue. The current issue is that I ordered two chicken sandwiches and was given two sausage sandwiches instead. She continued to argue with me until I stated that I ordered the #1 combo which was the chicken sandwich. She admitted that she should have read the order back to me to ensure accuracy, but she did not. She proceeded to the register as if she was going to provide the refund but then asked me where the drinks where. I told her they were gone, sitting on my kitchen counter at home. She then says she cannot provide a refund for the drinks because I didn't bring them back. I pointed out I brought back the entire rest of the order, what was she going to do the the drinks? Put them back in the soda machine, give them to another customer? I demanded a refund, which she denied and told me to leave. Congratulations. I will never eat at...

I tried placing a mobile order using offer for free pub fries with any mobile. It said offer was applied but when I entered payment information, an error kept coming up that it could not apply promo code 65823. The drive thru person indicated there was nothing he could do and would not honor the offer. When I got to the window and gave my card, I kept trying to get it to go through on my phone and it finally did just as the cashier swiped my card. I asked him to please void that transaction and use my mobile order so I’m able to use the offer. The cashier got a shift manager, who was very unprofessional and rude! He insisted he didn’t know how to void my payment...ie refund my money and insisted that I cancel my mobile order. I finally did so I wouldn’t get double charged. When I got to the second window, there were approximately 4-5 people standing there staring at me. I was given my food and he walked away. I was going to ask for ketchup but they wouldn’t come back to the window. I sat there waiting and they saw me and didn’t come to see if I needed anything else. When he handed me my food, he did not say one single word to me. As a manager, he should have apologized for the app not working or not knowing how to void/cancel my payment or honor the offer in store by comping the fries! I am disgusted by the way I was treated and talked to by...