Hammerhand Coffee — Restaurant in Liberty

Went here for the first time today. No greeting when I walked in. Went in to order a tea for myself and a coffee for my husband. I'm not a coffee drinker so I'm not overly familiar with the lingo but I asked for a coffee with some sort of vanilla flavoring. "We don't have that." I'm pretty sure I've heard my husband order that at other places but ... okay. "Do you have any flavored coffee?" He told me he could add vanilla flavored soy milk. "That's my only option?" His reply was, "yep". Okay, so friendly customer service isn't this guy's thing. Then I asked if they had the potato rosemary quiche ready yet since it was only about 1030. He turned around and looked in a cooler but then stood back up by the Square stand, away from where I was standing, and looked away from me. "Do you have it?" I asked. He replied, and I am not making this up, "The quiche?" I waited a second and said, "I thought that's what you were looking for." "Oh yeah. We have it. You want some?" Someone needs to send a CS rep team in here to give a seminar!!! We ended up with a vanilla soy milk coffee, chai latte, and a COLD piece of quiche (he never asked if I'd like it warmed) with NO FORK and NOT ONE NAPKIN. Won't go out of my to visit this place again and would advise the...

It was a cool rainy day, when I stepped into Hammerhand. What a perfect experience I had.....

The interior was light and open, while still being cozy. The decor was what I would consider modern, and "hipster" without the pretentious edge that is sometimes experienced in other coffeehouses.

The menu looked like it changed from day to day, (computerized) and boasted of house made flavor syrups. I was excited about that, but that excitement grew as I read some of their roasted bean tasting notes. New concept , but reminiscent of Oddly Correct, and Monarch bean offerings.

The front desk staff was so nice, accommodating, and explanatory. Does anyone realize how hard that is to find at certain coffeehouses?? I immediately gravitated towards a pour over coffee that featured tasting notes of lemon, and nougat. The pour over arrived at my table in a glass beaker, accompanied by a small coffee cup on a wood tray. The lemon was the predominate flavor, and was most sharp at a lukewarm temp. To my surprise the nougat notes were tasted only at a cooler temp.That cup went down smooth, and left me wishing for more!

I will be a repeat customer for sure. The conversation flowed at our table, and we probably overstayed our welcome. Warm fuzzies , Hammerhand, warm...

I used to really enjoy coming here. It’s close to home, convenient, and I was becoming a regular customer. Unfortunately, today I had a very disappointing experience that completely changed how I feel about this place.

While I was in the middle of a work conference call, the owner (or an employee) approached me and asked if I was the person making his employees uncomfortable by sitting in my car outside after they closed. He even implied I was stalking them — which was both shocking and insulting. The truth is, I work remotely, and I’ve occasionally stayed in my car after they close at 4 to finish work calls.

He apologized after I explained it wasn’t me and clarified what I was actually doing, but the damage was already done. It’s hard to feel welcome or valued when a business owner assumes the worst about a loyal, paying customer.

I won’t be coming back — and it makes me really sad that this is how they treat the people who support their business. I hope they take some...