Cold & Unfeeling. Last year I purchased a package of classes from Serenity. Unfortunately right after the purchase I found out I had to have a 3rd major surgery (had 2 the year before). Then life really happened. My dad (lives in another state) suffered a life threatening health emergency which ended up causing me to move him to assisted living. Then my sister unexpectedly passed away. Recently I received a notice from Serenity that my package was about to expire. I went to the facility and asked for an extension and one of the ladies there was very nice and offered to extend them 2 months. I told her I thought I could use them up in a month. Unfortunately, again unexpectedly, I had to let my much loved Chihuahua go to advanced cancer. I had sent an email to the facility to explain what happened and could they actually give me the 2nd month but if they could not I would understand. Dead silence, no response. Thinking the email got lost, I called. The person I spoke to was not willing to discuss anything other than what their policy was and she would grudgingly give me an extension of 2 more weeks. Which was something but the thing that really bothers me was the fact that when I told her that I had recently had a death in the family all I got was radio silence. Absolutely nothing, not a I am sorry to hear that but we can’t extend your package again. No compassion, no empathy, no nothing. It’s not about the money it’s about the lack of humanity, so I would not...
Read moreI had 2 reiki sessions with Kim and I was so impressed with the healing process. It was my first time experiencing anything like this. I was feeling very stuck in life and this had been going on for at least 3 years if not more. I knew my mind and body was different. I had a consultation with Kim and she explained thoroughly what reiki was and how it could help me. I had looked into so many different types of holistic healing and this was something that I was interested in trying. I was desperate to start feeling like myself again. I scheduled my appointment immediately. My first session with her was INCREDIBLE! There was so much stress and tension being released. I cried a lot during this session! I really was not expecting any of this at all. I held onto a lot of emotional stress and didn’t realize I was suppressing it. I left there feeling like a new person. I went back for a second session and I felt like I was finally letting go of all the tension in my body. I’m still a work in progress but reiki does help restore your body. I will definitely go back for this experience again and again! Thank you...
Read moreIt's been a while since I've been able to have a massage at Serenity on the Square. I scheduled my appointment online which was seamless. Check-in and check-out also went very smoothly.
I really wanted a massage on Monday because I was having knee replacement surgery on Tuesday. Danielle, who I've used for years, was unavailable. So I scheduled a deep tissue massage with Jessica! She was fabulous! Very professional and her massage was thorough! Her upstairs room was quiet and relaxing (an important requirement for me.)
Every service I've had at Serenity over the years has been excellent! I regularly refer your services...
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