Baskin-Robbins — Restaurant in Lilburn

First of all, out of 3 employees, no one acknowledged me. There was one person in the drive through finishing up that person's items, another making coffee drinks, and another one picking up trash. No of them said "welcome " or "hold on, we'll be with you in a minute ". Nope! After 5 minutes, someone finally decided to assist me with an order. Well, they did not have what I wanted. They kept on coming back to me, saying "sorry, we don't have anymore ". I think they just didn't want to go look! I wanted a reese's sundae cup. They did not have the caramel nor hot fudge nor the reese's cups or pieces. What the heck! Totally frustrated........ when you really want ice cream, this is not how you want the...

The milkshakes are probably the best out of BR’s in Gwinnett, however, the evening staff SUCKS. If you go there after 8pm, they will use every excuse in the book not to make one because of the following: “the machines are clean”, “we don’t have gloves”, “we don’t have enough of that ice cream”. I can understand the ice cream one, but please, how tf does it make sense that you don’t have gloves when you’re supposed to use a scooper…?? Swear I thought I was at MCD with those excuses. It’s only the evening staff too. The day time staff has a bunch of Indians who add too much milk and not enough ice cream to save 5 cents of their families money (they...

Dropped $46.00 and change on a cake and cannot even get "Happy Birthday Dad" written on it. The older Indian/Pakistani woman said that "no one do it here". (Surely this is not the first time this has been requested.) Also the box was defective because the cellophane window became unglued, exposing the side of the cake to the air and sticking to the frosting. The teenage boy at the register said it was because of the heat shock of taking it out of the freezer. I don't even look stupid and he said this to my face. Wow. For real? I would think about someplace else to buy ice cream cakes if I were you. The only saving grace was that the cake...