IHOP — Restaurant in Lilburn

This doesn’t even deserve a single star worst service by far. From the moment we walked through the door , after waiting for 15 minutes just to be seated in an almost empty restaurant (about 3 other families) to waiting another 20 mins for the waiter to come to our table, finally here comes “dominique” (pretty sure that’s spelled wrong) but anyways we already knew what we wanted to order since we’ve been waiting so long. I specially asked her if she had a pen to write it down & she stated she could remember everything (already another red flag) but we proceeded to order. I specially asked for STRAWBERRY milkshake & a twisted sweet tea along with a 4 stack of New York cheesecake pancakes, 2 eggs medium-over & tilapia with a side of mashed potatoes & corn. I asked her if she got it all & If she was sure she’d remembered it I told her I was starving & that’s what I wanted. After waiting another 30 mins here she finally comes with an OREO milkshake... not what I ordered . Another 15 mins later they began to bring out the food I got burnt chicken instead of tilapia how do you burn corn tho ? Mashed potato’s weren’t edible at all .. don’t get me started on the pancakes That i’ve been looking forward to ... how do you burn & undercook at the same time ?? She said “let me know if you need anything else& we said yes the rest of our food .. I mean come on you’d think she’s remember wirj her great memory & all right?? . I feel bad for just leaving my food but I don’t eat chicken ... that why is DIDNT order it .. . & everything was disgusting. Now I’m forced to pay a bill for food that I didn’t even eat .. hungry &...

Our experience was not pleasant this morning. We sat for a few minutes (nothing major) and were asked by a waitress if we had been helped and then she took our drink order. My mom's sweet tea tasted like it was old or out of a dirty pot, and my water tastes like tap water. I'm not picky about water at all, but when it has a flavor, that's kind of bad. It wasn't a big deal, we just switched for Sprite and it was much better. We ordered our food and didn't see our waitress again until the food arrived. We got our food and my mom's steak was severely undercooked (to her liking). She's likes them well done and this one was maybe medium rare on a lot of places. Again, it wasn't a big deal, just not what we wanted. The rest of the food was "okay." When we finished eating, we went to the front to pay, that is how it works at all the iHops in our area, but they told us not this one, so the girl at the front got our waitress for us to pay. We gave her 2 20s to cover our 32$ bill and we had already left the tip on the table. She asked every single employee in the building for change for a $20 and not one had any, so we had to pay with card. That kind of tipped our experience for us. The food was meh, the service was merely acceptable, and the inconvenience was annoying. Try...

BY FAR THE WORST IHOP (store 3187) experience ever. Avoid at all costs. Cold pancakes, cold bacon, over cooked/burnt eggs, cold coffee. Really. Asked to speak to the manager. After 12 minutes no one came. Explained all this to the waitress and asked for an adjustment on the bill because we wanted to leave. She apologized and another 10 minutes later STILL had not come back with the bill. When she finally showed up the adjustment was under $2.00. Seriously??? Not acceptable. My wife did not eat but two bites of her meal. I ate mine (because I eat almost anything when hungry). I followed her to the order station and this time met the manager - who did apologize but only adjusted the bill another 96 cents. I mean -c'mon!! This is service??? My wife's meal was 5.49 and it should have been fully credited at the very least. She did not eat it. Very disappointing. While leaving we noticed the bus person cleaning a table with their pants sagging down and their underwear sticking out. Everyone reading this can decide if seeing employee underwear ass is acceptable in a restaurant. It 's not to me. I may like IHOP food. But not this place. (Will be calling Corporate.) Horrible....