Rozana Restaurant and Hookah Lounge — Restaurant in Lilburn

!!!WARNING!!!!Worst customer service ever!! Me and my husband came on a NOT BUSY Sunday night to try some food we were seated by waitress that didn’t even speak to us and we waited 20 minutes for nobody to even ask us if we wanted water. So instead I got up and order my food from the register in front.DOESNT END THERE! 30min later my fiancé finally got his food first you would assume mines would be next NOPE NOT AT ALL.. 10min later I got up to ask the young lady when will my food be out she said shortly 15min after that I ask again and she said it was being plated whole time this was going on our waitress never care to mention the food will be out she just took care of the younger crowd with their hookahs. Finally my fiancé got up to ask the guy at register where we order he had the rudest attitude and told him to ask our waitress because he was busy. At this point if it wasn’t so late and I wasn’t so hungry we would’ve just left finally I ask the older lady I wanted say she ran the place and finally got my food their only excuse was oh we had a new chef and he wasn’t familiar with the menu which was worst excuse I’ve ever heard. We’re big tippers but for once we didn’t tip anything that how mad I was and the food wasn’t even all that. Honestly at this place you won’t get treated properly if you aren’t the same middle easter race as them. Terrible service and the employees act like they don’t even want to work mind you while all this was going we kept as calm as possible paid...

I will give 5 stars for the food but 1-2 stars for the service. I was here last week and towards the end, we asked our waitress for the check. 20 minutes later still no check. She comes back and we ask her again and she said together or separate. Then she goes mia again and comes back to tell us to pay at the front.

I was there this week and asked for the check again. And then again she goes mia for 15 minutes while we are waiting for the check. Mindfully this is weeknight and its NOT busy at all. After waiting good 15-20+ minutes, we got up and went to front to pay.

Here is the TRICK and TIP- please view your check/total before you pay.

The lady at register told us what we ordered and we confirmed. We were waiting for the total to populate on the screen before paying but the screen was black. Few seconds after she pointed at the card machine to pay. My husband paid, gave TIP and requested for printed receipt.

Trick- we were not given our receipt 2 visits ahead of time but now we know WHY.

They charged us 15% service fee within our total. Without asking or informing.

My husband ended up paying additional 10% on top of the total. Until we paid and received our receipt to realize they already charged us. So now we have paid about double tips for not the best service.

This almost felt like a scam! We have been here twice and both times we didnt get our checks to see our total.

Again, Please make sure you view your total before you pay or request to...

I thought it was a restaurant, turns out to be a hookah lounge; looks so weird and unsettling people sucking on the pipes while the whole atmosphere is smokey. Not a family restaurant; even though we sat outside the person at the next table was smoking and blowing in our faces until he left - an hour later! Another table of three men were talking loudly and using constant profanity.

Food took forever to arrive and had to request twice for water (bottles were brought out instead of glasses with ice), napkins, spoons, and fermented pickles to accompany hummus - the amount of which was so small and sparingly spread out on a small plate with an olive stuck in the middle. A lot of tahini and no decoration with spice, little olive oil. Was charged $7.50 which was a rip off. Unfortunately the waiter was scarce so no complaints were forthcoming. Meat was good and hot (chicken tawook), but rice was not fresh and was reheated. Pita bread were nice and hot.

Had to order the take out sandwich and fries three times and the fries were still forgotten. Add insult to injury, a service fee of $8.10 was added, making this meal $65. Outrageous! Refused the service fee for such lousy service (waiter was working a busy lounge but didn't care nor apologize). Woman at register was unprofessional - scratching her chest with long nails and moving t-shirt to reveal shoulder. I'm glad she didn't touch my card! A regretful meal...