La Sultana Ice Cream Shop & Snacks — Restaurant in Lincoln Park

NOT HAPPY AT ALL WITH THIS PLACE. My husband was going about 3 times a week or every other week because I'm pregnant and always craving Crepes. Well a week ago my husband bought the usual THEY SHOULD KNOW HE ALWAYS GOES IN THERE. There was a new lady at the register she tells my husband the amount my husband does the tap to pay and she asks my husband "do you want a receipt " (which I'm sure it's ALL ON CAMERA) my husband says no which she then goes to the back and gets our order. My husband had called it in. Anyways as he arrives home and we were about to start to eat his phone rang he was going to hang up but I told him to answer incase it was some kind of family emergency, you never know... anyways it was the lady from the restaurant saying we basically STOLE THE CREPES AND THAT MY HUSBAND DASHED OUR WHAT IN THE WORLD. STOP ACCUSING YOUR REGULAR CUSTOMERS OF STEALING THIS WAS A MISTAKE ON YOUR PART ON YOUR CASHIER WE DIDNT KNOW IT DIDNT GO THROUGH MY HUSBAND SAID ONCE HE TAPPED IT SAID WAITING ON CASHIER HE ASSUMED IT WENT THROUGH ESPECIALLY BECAUSE HE DIDNT GET A RECEIPT FROM NOW ON this will be my last place to visit I rather go elsewhere. My husband went back wasting our gas and he said he had no reason to walk out and repayed this time with a recipt the front lady didn't even apologize or cared. Which is my rating of 1 star food is usually okay. Crepes are always very good just that whole experience made...

I don't like to trash a place but this time, I'm going to be honest. Didn't like my first try at La Sultana. Besides desserts, fruits and appetizers, they have a food truck outside. One orders inside La Sultana, then the order gets sent to the food truck and they bring it to you which is a clever way to do it. So we did that and the problem began. The order took 20 minutes!!! ( They weren't even busy inside) I stood up and asked if it was going to take longer. Finally, they brought it and to our disappointment, my quesabirrias were pretty dry. They just felt like shredded beef really dry and no to flavorful. The birria consomé was actually really good!!! Rich in flavor but it was just half of the cup. Kind of stingy!!! My plate came with just a little lime to squirt both of my quesabirrias. At this point I was so disappointed that I didn't even bother to ask for more limes!!! My wife ordered 3 tacos and they made a mistake and only served two!!! She didn't like them that much!!! Sorry!!! I hope that if we try again, our experience...

I’ve been coming here since they first opened and the quality has gotten horrible and the prices have increased 6x more than what they use to be. My latest experience, I was given expired strawberries in one of my orders. I called the phone multiple times and no answer. I went up to the store and the lady admitted that they picked the strawberries up late that day. (Not sure what that meant) also admitted that they don’t keep the phone in the store even though she was on the phone when I walked through the door trying to figure out how to work the television. She was very nasty when I explained to her what happened and tried to blame me for the food being expired. I didn’t want any free food or other handouts just in case there was a possibility of any other potential expiration. Everyone knows when working with fruit that if one piece is moldy or expired that the entire case needs to be throw away to avoid any sickness from...