Burger King — Restaurant in Lincoln

By far this is not only the slowest, most ghetto, rude, unorganized place at night I have ever seen been to or even heard about! The manager (Gavin) who thinks it is okay to hold up the drive thru to get a phone number (I assume) As he stood there pulling out his phone. As me abd 5 other cars was already at a 20 min wait in the drive thru. I have also heard him talking about his crew in VERRY negative aspects. I find this to be completely unexceptable and un professional. I have over heard rude comments from both the night managers to there crew. No one can seem to get there stuff straight I have been there a number of times over the years and only within the last 6 months have I had my order right. If you ask for something fresh you get lied to if you order a ice cream cone they hand it to you all melted and dripping and makes a mess in your car. I have thought many times about going not only to the Health department but the department of labor ad well for how these poor staff (Crew) get treated and bully by there managers. It would seem the only exception to getting treated this way is if you are there favorite this store use to be AMAZING now I am willing to drive all the way across town to avoid this place as tonight yet again proves they still don't have there...

I came through the drive thru my order consisted of four wraps 3 spicy and 1 CLASSIC (the lady over the speaker wrong in a honey mustard) a whopper and 2 of the Franken sundays when we got to the window the nice young gentleman read the order back to us and we asked him to correct the error on order and he assured us he did he then gave us our drinks and sundays and told us it was going to be a wait for the wraps as they had just dropped the chicken for the wraps after waiting ten minutes he brought our food out I then asked if they could remake the sundays because they had already started melting and he was pleasantly nice about it and told me he would not even two minutes later the same lady that had already messed the order comes out with said Sundays in hand turning the upside down flailing her arms with the nastiest attitude telling me they are barely melted and wasn’t going to remake them to which I told her that they had already started melting and by the time I got home so she huffed and talked ride under her breath and walked inside and then brought what I’m sure is either the same ones due to them being super runny when we got home less then a 5 minute drive or just angrily made so skimped on either way she was rude and disgusting and didn’t do...

Just…dang. I went to this location pretty late (around 11pm) and there was only 1 other car in the drive through. My order was taken very quickly but I sat in the drive through waiting to get to the window for 20 mins. When I got there, it looked like the one person who was working had spent their time making every single order that came through before actually getting them out the window. This resulted in my food sitting for the entire time I was in that drive through and my food being ice cold by the time I actually got to eat it. The owner of this location needs to understand how to staff better cause although I usually have grace for fast food workers having to work in terrible conditions created by franchise owners who don’t actually care about service, this was just ridiculous. I’m not gonna entirely blame the worker who showed up that night but the owner needs...