KFC — Restaurant in Lincoln

My wife and I purchased a couple of your "5 dollar fillups" for dinner through the drive through. No cookie, no sauces, nothing to put on the biscut, and no offer for any of the above. They forgot to hand us my wife's drink after handing us our food. We waited, and the person opened the window and very annoyed yelled "What?" at us. I said we still need our drink, and the lady more or less threw it at me. We got home to find out we didn't have any cookies, sauces, or condiments of any kind. (not to mention no utensils). When I called the manager, Trisha offered me nothing but excuses. She was rude, unhelpful, and made no apologies. She tells us that they have new people there and that is why our service was bad today. However, this location that is right across the street from us, has a long, sad, history of terrible service. Quite frankly, I didn't even know the 5 dollar fillup came with a cookie until I had visited another location. Terrible, this location is one of the worst places to eat in all of Lincoln and we'll never be going back. It needs to be closed down, all the staff fired, and to start over. I have eaten stray dog sitting in a dirt hole in the middle east and had a more satisfying meal. To fail so badly nearly takes effort. What...

The manager on duty at 7:30 on this day July 30 2019 on the surface seemed like a reasonable person when he thought there was an issue at his store. But it wasn't until I said it happened at another store that a customer threw up in the lobby and was just trying to get some info about how other stores in the Lincoln area dealt with or would deal with this type of issue that he then turned and in a snap. Telling me he has a store to run in a quick and degrading fashion. Instantly making me feel like I'm an uneducated fool! I know the tactics. I've been in customer service for many a year and this was totally unprofessional!! This is the attitude I get for trying to get a concensus on how to run a store....

Although the food was good, the customer service was awful from start to finish. The guy on drive thru was rude and impatient and was audibly aggravated when we asked about substitutions and how much extra biscuits were. When we pulled around they didnt say a word, just shoved a credit card machine out the window at us, then handed us our bags and when we asked if our tenders came with dipping sauce the lady snapped at us and said they were already in the bag and when we asked for butter and honey for the biscuits she huffed at us like we were wasting her time. Arriving home all the sauce was their house sauce and the gravy had spilled out everywhere.

I will gladly take my business...