Taco Bell — Restaurant in Lincoln

Absolutely TERRIBLE experience at the Taco Bell on O Street this past Friday, April 11th, around 10:00 PM. Despite placing a mobile order ahead of time, the wait in the drive-thru was unacceptable. And sadly, the almost $35 worth of food we received was a COMPLETE DISASTER!! Every single item except one solitary taco, was either prepared incorrectly, looked disgusting, and was served cold. The quality was beyond poor – it was inedible. To add insult to injury, they forgot a staggering five items from our order. HOW IS THAR EVEN POSSIBLE?! The MOST DISGUSTING discovery was a half-eaten nacho cheese cup filled with a strange, unsettling sauce that clearly had someone's fingerprints and even indentations from their fingers in it. The only logical explanation is either gross negligence in the kitchen or the unthinkable act of re-serving returned, contaminated food. The visual evidence is SO FRUSTRATING! Pictures clearly show the minuscule amount of steak – barely a few grams – haphazardly thrown onto the WRONG chalupa shells. The incorrect nacho cheese further compounded the issues. This wasn't just a minor mistake; it was a complete failure on every level. The lack of attention to detail, the disregard for food safety, and the overall poor quality of the meal were frankly disgusting. This location owes customers a serious explanation and needs to implement immediate changes to their food preparation and quality control. I'M so bummed out.... I would say two times out of every 10 times we go to this Taco Bell we have some sort of issue generally is forgotten chips or other items and it's just really a big disaster I wish they would change the management at this location . It makes me really sad because Taco Bell is delicious ... However I think it would be best to Avoid this Taco Bell at all costs if you value your money and...

I would give it no stars but I needed to put something in to make this review.I had stopped in there as a doordasher to pick up a delivery however the associate on duty never acknowledge me walking in and never said Hi how a are you anything like that. She was too busy on her phone I had then proceeded to wait a couple minutes to see if she noticed me I even walked over to the side where she was standing she never acknowledged me again. I then however cleared my throat. She then proceeded asked me very rudely how can I help you. I then stated that I'm here as a doordasher to pick up a delivery. She then points over to where the food is normally at and advise me if it wasn't there it wasn't ready. So I then asked her about how long it was going to be so I can advise the customer that it wasn't ready and let them know approximately how long was going to be before I can pick up the order. She then doesn't answer the question she says well how about if I just kick you out without giving you the service I said you can do what you want. So as I am walking out I turned to her and said you have the rudest customer service ever in my entire life I used to work for Taco Bell and when you get a customer you need to acknowledge them and you want to put your phone down. Then the manager comes out he's a bald heavy set guy I was getting in my car he said I'm not allowed to come back there I said that's fine I don't want to come back here anyway because you guys have the rudest customer service and then I'm calling corporate on him on and he advised me that he was corporate I then laughed at him and advised him I know he wasnt corporate because Taco Bell has corporate office. I used to work for...

If I had eaten the food I ordered while driving home instead of waiting, the sheer amount of soggy chaos packed into the paper would have forced me to either crash, or let it ruin my clothes and cars interior. In fact, getting sent into the afterlife would probably be the only thing that would help me forget about the experience of wasting money here. I could have thrown it out the window, scraped it off the street the next day and still been able to repackage it better than they did at the drive-through. If I tried to board an airplane with this food, they would have confiscated it not because its from outside the airport but from the SHEER AMOUNT of liquids and sauce that poured out of it. I feel like one taco I received offset this locations profit margins for the month because they will definitely have to replace their sauce inventory after making my order... I have no doubt in my mind that the staff that works nights at the drive thru and food prep are placing bets for how many people they can make regret their life decisions. And just for a little bit of context, I am very patient, and Ive willingly chosen to come back to this place to give them the benefit of the doubt for the past couple of months, and ordered the same thing each time. I understand what it's like to have a bad day, even a bad week, but the level of disrespect that I unwrapped makes me feel like Chris Rock at the Awards. I had to clean my effing food BEFORE I ate it. The photo I attached is from after peeling the wet diaper wrapper off of the taco. May the lord have mercy on whoever chooses to stray off the path and into this...