Tru by Hilton Lincoln East — Hotel in Lincoln

This is NOT the hotel you want if you need to rest. The walls are as thin as a cheap motel and you can hear EVERYTHING. Why even have walls it was like all the people in rooms next to and above were right next to us. The outside noise is like you have the window open. The heat and a/c are together, and you have to turn the temp to 78 in order to have heat. Very hot or very cold, we ended up turning the system off completely. There is also a flashing blue light inside the unit that is constant. The soap dispenser is a mess, leaking all over the vanity. The pool was disgusting. Not sure how people let their kids swim in that. We had no hand towels in our room, and I was told that they were catching up on laundry because of a soccer team that just left. They just threw extra wash cloths on top of the bath towels in our room. The room is very small and compact. No closet, just a tiny bar that hangs above the mini-fridge. Now, none of these issues are due to the staff, who try to be helpful and kind. The company is too cheap to pay more than ONE person on duty for a busy hotel. I am a Hilton Honors member but can't see myself staying at any more of their properties. I only write reviews for extraordinary or terrible experiences. This is the latter...And I don't need a response from management saying "so sorry for your experience, we strive to do better" etc.. Hilton just...

Nice surprise - it's not every day one gets to stay at a really new hotel. Open since this past May, the new hasn't worn off; bright colors, (very) clean... what's not to like? But everyone knows 'its about the people..."||Staff is terrific! Engaging, knowledgeable and apparently, (mostly) hospitality careerists who understand the business and have a personal stake in success. We especially appreciated Dawn and Nichole for their engaging personalities and enthusiasm for their work.||A few points - the breakfast is good but if you're looking for cuisine, you might want to go elsewhere. The coffee during our stay was well maintained, all day! (Thanks!). The hotel also has an awesome lobby with various nooks/areas for kids to play, have quiet(er) meetings and work alone. The rooms have a sparse, Scandinavian decor that might seem cold to people looking for richer woods/carpet/window coverings but that's just part of the Tru brand... of which I have one complaint; the soap tubes can be hard to squeeze (certainly not the fault of this or any Tru, more a corporate-thing.||Anyway, it'll only be new for so-long but if they keep the level of customer attention and facilities management up, this Tru will stay shiny and new...

I'm writing this review SOLELY for Miss Ira (I'm sure I'm spelling her name wrong and I apologize). What an exceptional young lady. She checked us in and was so sweet and efficient. She informed us that we should not park our truck and U-Haul up against the dumpster as we could be towed. We did this at the Hilton that we stayed at the night before and no one mentioned anything to us about potentially being towed, so we were grateful for that. She was there the rest of the evening and was so accommodating. I went to the front desk several times to ask for different things and she was down there doing laundry and working the front desk at the same time. I had a brief conversation with her and what a delightful young lady! The hotel itself is very nice. We had no issues with anything. But this one employee was such a sweetheart. She really made our stay top notch. The world needs more young people like her. I would definitely stay again, as long as she is still...