Runza Restaurant — Restaurant in Lincoln

Buckle up, because what happened at the Runza today around 1:10 PM was straight-up Twilight Zone level insanity. My friends and I casually ordered 8 Runzas—no big deal, right? WRONG. It was as if we triggered some ancient curse with that order, and suddenly we found ourselves in the midst of the most unhinged fast food experience ever.

First off, the guy at the counter—let’s call him Lord of Rudeness—stared us down like we were the enemies of the state. We politely placed our order, and he legit growled at us. Like, a low, guttural sound from the depths of who-knows-where. Then, mid-order, he ripped off his name tag, slammed it onto the counter, and dramatically flipped his apron inside out like some sort of demented superhero transformation.

At this point, things were escalating fast. He disappears into the back, and I kid you not, we hear some bizarre chanting. I’m 80% sure he was either summoning dark forces or leading some kind of forbidden fast food cult. Then he comes back, slaps our receipt down with the force of Thor’s hammer, and starts juggling fries. Not in a fun, quirky way—more like a "I’ve lost all grip on reality" kind of way. Meanwhile, we’re just standing there, questioning everything.

When the food FINALLY came out, it wasn’t even food anymore. One Runza was folded into some kind of origami swan, another looked like it had been stomped on. He tossed them at us—yes, TOSSED—like frisbees, without breaking eye contact the whole time. As we’re leaving, he climbs onto the counter, stands there like some sort of deranged gargoyle, and whispers “Runza will find you” before vanishing back into the kitchen.

I don’t know what dimension that Runza is operating in, but if you go, be prepared to enter a nightmare vortex of terrifying customer service. 0/10 for food. 10/10 for the most bizarre performance art I’ve ever witnessed in a...

As usual excellent customer service, clean dining room and restaurant. Now comes the disappointment. I don't know how long ago this happened, because I don't get to visit Runza often, but, the yumminess of the Swiss Mush is no more. The bun was horrible and not the bun they usually serve with the Swiss Mush. The hamburger patty seemed smaller than normal, but, that could have been because my disappointment was so large. I think the burger had been pre cooked and set under a warmer. The cheese wasn't melted heaven. The fries were bordering on cold, also possibly because they had been cooked much earlier in the day and placed under a warmer, or, more likely, everything was re heated in a microwave? I was so sad to see that Runza has become a typical fast food place, only cleaner. A Nebraska legend is no more. Our kids who live in Texas will be so sad. When they come back to visit, they always stopped at Runza BEFORE they even came to see us, their loving family! I guess we will be number one again and Runza will be relegated to an " if I visit fine, if I don't, that's fine too" type of tourist attraction. Please understand, I am very happy that my Son and his family will actually drive like the wind to see us first, instead of Runza. I must admit as yummy as Runza was, if they could get their mojo back, I would be ecstatic, even if it meant I come second in my Son's life. Because after all, if they only had Runza's in Texas,. I might stop there first too (sorry Son)!! I think I might have a tear in my eye as I write this. I guess Subway will be getting my business as well as my Son's *sniff On a serious note, Runza, so, so...

I ordered the classic grilled chicken sandwhich...I asked for no mayo add bbq sauce bacon and cheese. Not difficult right? I had to repeat it multiple times!!! I heard someone tell the order taker I wanted the Swiss BBQ NOOOOOO!!! Not what I said. I repeat again ... order taker asked me about the lettuce and tomato I told him Yes I wanted the lettuce and tomato and once again I repeated the classic no mayo add bbq, bacon and cheese!!! Finally ... or so I thought ...they understood...I also ordered a ranch chicken wrap extra lettuce...when I got home there was no lettuce or tomato on my sandwich!!!! So frustrating but Im not done!!!! So I went back in the drive thru told them they forgot my lettuce and tomato and asked if they could just give me a side of it...got to the drive thru window young man said they can put it on for me...fine...gave him the wrapped sandwich....then a lady with dark hair comes to the widow with my sandwich UNWRAPPED!!!! tells me that tomato and lettuce doesn't come on the sandwich ...and so for the 1000th time I repeated what I ordered she takes my open unwrapped sandwich back and a minute and half later I get my sandwich back in a new bag. Good right yeah not done...I go back home and I totally forgot about my ranch wrap I ordered with extra lettuce...I open that barely any lettuce no cheese and a ton of ranch. Also, because I had to go through all that...now my food is ice cold!! So thanks!! Next time I just go buy Chick filets...