Quick Connect Computer Services — Local services in Lincoln

I came here to have the hinges fixed on my laptop. They fixed the hinges, but then the touchpad no longer worked. I took it back, and they kept it for almost 1 1/2 weeks. It was during my spring break, so I didn't have time to work on my project at all. They said the motherboard was bad. They did replace the laptop and put my hard drive in the refurbished one of the same model. When I got it back, the sound was crackling. They offered to fix it, but at that point, I didn't want to risk having more problems with the laptop. Now, this refurbished one still has bad sound. It's slower than my other laptop, and the screen freezes and glitches a lot. My computer was honestly working better before I brought it here in the first place. They paid for the replacement laptop, and it should be that. If you break it you buy it. There's no way that I broke it if it was fine before I brought it there. I'm a game developer and am making a very important project that I've been working on for a year now. It's so important to me, and I've put many hours of my life into this. I tried to be nice about everything, but it just seems this place didn't care about it enough. I will not be going here again. They ruined my computer.

I put this review up here a while ago, but they called me right away and told me to delete it. They said they would take away my computer back if i didn't delete the review. The owner said that me putting a one star review was "disturbing" It's clear they care much more about their reviews than their actual service they provide, because there should be no reason to constantly check every review to make sure that they're all 5 stars. This place has caused so much stress for me and my computer is now worse than it was before. I am very upset with this, and my computer has crashed many times, even sometimes right before I was about to save something. My computer is very important to me and I have a really important project I've been working on for almost a year.

Also if you're reading this, please don't call me back. Please don't reply to this. I just want this to be done and over with. This has caused me enough...

TL;DR prompt sales contacts reasonable labor turnaround time 3% CC fee on top of total required me to pay for their error AFTER I had already paid the balance due.

Full recap: This was one of the most bizarre experiences I've had as a customer. I won't be returning.

I was a first-time customer looking to have a laptop charging port fixed (January 2025). After getting an estimate via email, I took the machine in. I paid upfront for the diagnostic service to confirm the issue was the port.

After waiting a few days, I was contacted and informed that the port indeed needed replaced and was quoted another estimated value following their diagnostic fee (the total fit within the sales estimate). I was also informed that they would have to order the part in, so it would take a few days.

A few days go by, and they call to tell me it's ready to pick up. They cited the final remaining amount, so I was ready when I stopped by.

I wasn't able to make it in that day, but I came in over 24 hours later to grab it. I paid the balance and left. Before the day was over, they called me to tell me they forgot to enter a value for the part they replaced ($20), and I would need to come in to pay the rest. He also suggested I could pay over the phone with a credit card for an extra 3% fee (they also charge this fee in-store, fyi). I was honestly taken aback that they'd require me to cover what was clearly their mistake on a $225 service (now increased to 245).

I stopped by a couple of days later, paid the $20 + tax, and let them know I'd never come back.

They called me a little while later to say, "The boss would refund the $20 charge." If I were to come back in, they would process the refund.

The utter lack of professionalism in asking the customer to cover their mistake and the fact that the laptop still won't take a charge consistently leads me to not care to return for further service or...

Built a super fast new computer with some friends but was encountering constant blue screens of death. I took it to another computer repair store first and they re-installed windows and sent me on my way. The BSODs came back, and then they thought it was a driver problem and "fixed it" and sent me on my way. When the BSODs returned a 3rd time, I decided to try Quick Connect instead.

The guys at quick connect were so great to work with. The BSOD issue was really hard to figure out and pin down- but they did extensive testing and initially believed it to be my processor. We replaced that but unfortunately the BSODs returned. I called them up and they took it back right away and didn't charge me more. They finally concluded that it was a bad motherboard, which is an extremely difficult problem to find and prove. It was quite a process but I'm thankful for their thoroughness and honesty. That was over a month ago now and I'm happy to report that my computer is running like the dream computer my friends and I wanted it to be with no BSODs since.

I give them 5 stars not just because of their knowledge and expertise that fixed a complex problem, but also because of the outstanding customer service along the way. Thanks...