Main Event Little Rock — Restaurant in Little Rock

Upon entering Main Event this afternoon for my son's 15th birthday, we were hopeful for our first visit. With our family of four, we purchased four All You Can Play passes for a total of $100 from the machine. Unfortunately, three of the passes that printed out didn’t work. Thankfully, we were greeted by a really nice man who assisted us in getting the other three passes corrected.

Next, we headed to the bowling alley. We stood at the unattended bowling desk for about 10 minutes, despite seeing at least 15-20 employees standing around talking and chatting but not working. Finally, someone showed up and set us up on a lane with shoes. The shoes arrived promptly, and a few minutes later we were asked by a server if we wanted to order anything to drink. We ordered four soft drinks, which were brought out about five minutes later. However, the waiter immediately asked us to tab out as he was leaving. He said if we wanted refills, another waiter would have to assist us. It felt like he took the tip and ran without completing the full service.

Laser tag was one of the highlights of our visit. The worker there was exceptionally polite and helpful. He greeted us, explained the rules, and made sure everyone was comfortable with the equipment before starting the game. His positive attitude stood out in contrast to the lackluster service we experienced elsewhere in the venue. The laser tag game itself was exciting and fun, thanks to him.

We then decided to play pool but didn’t know where or how to start. The machines indicated they were on free play, but there were no balls. We stood around for a few minutes trying to figure out what to do while another 15 or so employees in the dining area were joking and talking and looking at at us, but not offering any assistance or helping any other customers. I went to the bar to ask for help, and the bartender told me I had to give him my ID to get the balls and then we could play. After finally getting the balls, we played a game.

Returning the balls was another hassle. I had to walk past three employees blocking the aisle to get to the bar. I stood at the bar, witnessing the bartender and another 2 employees having a little chat all making eye contact with me but continued their conversation, ignoring me. My husband then walked up, and two of those same employees made eye contact with him but still continued their conversation. He finally had to yell out "HELLO?!" across the restaurant to get any assistance from the 6 employees just staring at us in order to return the balls and get my ID.

If you want a giant arcade full of at least 50 employees where only two are actually helpful and polite, then this is the place for you. The lack of direction, assistance, and basic courtesy was disappointing and frustrating. The few enjoyable moments, particularly the excellent service from the laser tag worker and greeter, were overshadowed by the overall lack of service and attentiveness.

Oh and as a bonus, we saw an employee motivation board trying to customers to post reviews...well...here...

me and my boyfriend and two of our friends went to main event at 9pm on a Tuesday which the place had about 3 other people that weren’t employees so it was basically empty we bought all activities passes we played the games for a little and played laser tag while playing laser tag i put my wallet which included $122 in cash in the wallet in the cubby my boyfriend grabbed the wallet afterwards and we went to bowl keep in mind we started bowling around 9:45 which at this point the store was completely empty besides a few people bowling beside us we got shoes and i left my wallet on the counter while getting shoes without realizing we bowled for less than 30 mins when our game was shut off and the employee said it shuts off after 2 hours but it shot off on us after maybe 30 mins we then decided we were unwanted so we decided to leave we went to pay our tab when we realized my wallet was missing we said something to the employee and she stood there without helping after i walked around searching she then decided to say we have a lost and found when she went to lost and found thats where i got my wallet back which had no money in it we told the employee that the money was stolen and she got her manager the manager was no help at all, withheld names of employee who got us shoes, was rude and condescending and mocked the fact that my money had been stolen while were all upset trying to see cameras they tell us they have no access to the cameras and the women who served us and the manager kept mumbling under their breath to each other and looking at eachother like they knew something we didnt the server then decided to rudely say well yall still havent paid for youre bill while we were trying to find a solution to my money being stolen they kept being rude and playing dumb so we left without no money or no help but we will be back tomorrow to speak to someone higher up because you dont just get to steal money and get away with it

update we came the next day and emily and shae were very sweet and helpful emily reimbursed the $122 that was stolen from my wallet the previous night and gave us 1 hr game cards and then shae was very helpful gave us brand new 3 hr game cards to play today gave us 4 vr cards and set us up a bowling lane and laser tag game they really made up for the previous night and im very appreciative for how caring they were about the whole situation that happened also aubrie was our server today and was so much nicer and actually knows how to make customers...

We thought this would be a cool new place to go to during spring break given that we usually go to Dave & Busters all the time and thought the kiddos might be burnt out on it & want to try something new. They advertise online at the LITTLE ROCK location to have Roblox world, Escape Rooms, Gravity Ropes, Multi-ball, Virtual Reality, Bowling, Pool, & Bowling. Lets start with they didnt have even HALF of this! They also have games you can play like at Dave and Busters, that are all 7.5 to 10 points, and a 200 point card is $35.00. So, you get to play approximately 20 video games for $35.00 basically. On top of that, there is a $3/per card activation fee!!! 😳 (Along with $2/pair for shoes to bowl, which would be expected if it were JUST a bowling alley). Lets just say they fell EXTREMELY short on the list of things to do! My mom and I took my son & niece there thinking we would be there forever and they're advertising the $18.99 deal/before noon as a "spring break special," when its actually like that all the time, just another gimmick. Upon arrival, we learned the only things they offered from the original list of non stop things to do, were the over priced video games, bowling, & laser tag. (Thats 3 of 8 mentioned things to do), and 11 & 12 year olds arent going to be playing pool. However, since we were already there, we decided to stay, which was a HUGE mistake. They each played 1 game of bowling, 2 games of laser tag, and had purchased them a 100 point card each. (Not knowing at the time what the cost of the games actually were). $120 later, they were ready to go after less than 2 hours! The "gift/ticket" shop was about like chuck e cheese, they couldn't afford to buy ANYTHING & what they could get, you might as well buy at the dollar tree! I wish more than anything I could get my money back! I feel SO ripped off! While bowling, I looked at a menu as we were all extremely thirsty but for $4?!?!? NO THANK YOU! Better pretend it's Magic Springs and pack an ice chest!

BEST OVERALL BET: STICK WITH D&B UNLESS YOURE JUST LOOKING TO BOWL OR PLAY LASER TAG....... We won't be going back! COMPLETE...