McDonald's — Restaurant in Livermore

WORST McDonald's: I have had bad experiences nearly all the times I have been here. They almost always close early. One night I needed to use the restroom and was also thirsty so I wanted to get a drink. They closed the dining room at least 45 minutes before it was supposed to close. Frustrated, I went back to my car and went through the drive thru. I asked why they had closed the dining room and the person collecting money said that she didn't know why it was locked. Got to the food window and asked the other lady and she said there was some type of hazardous spill that happened so they had to clean it up. I pulled out and the same lady was unlocking the door and letting members of her family in. I got out of my car so I could use the restroom only to find out she had locked it again and didn't respond to my knocking on the door. Another time I mobile ordered and marked that I had arrived in the space and was told that they would bring my food out. I waited for 15 minutes and finally went in to inquire about the status of my order. Turns out they hadn't even started it and tried to charge me again for my order. I would not depend on this location to be open when they say they are and I also wouldn't trust mobile ordering. Very rude staff! If you want McDonald's I would visit...

This location has a brand new, updated look. New play area, new booths, flooring, counters. Looks great! (Didn't use the bathrooms, am hoping they were remodeled as well & will update if we go back.) No real changes to the menu or food that our family noticed. Gave 3 stars because of the terrible service. Wasn't even busy, but we - and another family - stood at the counter 4 minutes before an employee came to the register. She didn't smile, didn't greet us, just stared at us and said nothing. We politely placed our order, she again said nothing except the amount due. We tapped our card... still not a word from her. Have honestly never had an experience like this. This individual had been talking to another employee just prior to walking up to the counter, so we know that she could communicate if she wanted. She behaved the same way with the next family. I belabor this a bit because that was such a negative interaction, when a mere smile or "welcome" would've been appreciated. Parking lot is odd at this location, not lots of room, so drive carefully and be sure to note that the "right turn only" out of the parking lot puts you in a dedicated right turn only lane on the street. That's not always obvious as...

Went here June 12th, 2024 at 5pm - haven't been to one of these locations for a very long time and the only thing I ordered was a Mcflurry. There wasn't one other person in the drive through which means they weren't busy.

These people scooped vanilla ice cream into the cup, sprinkled oreos on top and called it a day. Charged 4.89 for a scoop of ice cream with some oreos sprinkled on top, really? "Mcflurry" it is literally in the name, I don't understand how much more clueless someone could be.

Pulling up to the second window it was very obvious none of the employees wanted to be there - blank stares, unwelcoming tone, talking to other employees over you. I called back as soon as I got home and was presented with my scoop of vanilla ice cream and the first person who answered when asked to put the manager on said "I am the manager what do ya want" very strong accent, obviously either a liar or only promoted based on favoritism.

Looks like I will be avoiding Mcdonalds for another few years before I place my next...