Starbucks — Restaurant in Livermore

What a lovely visit I had today. The wait was long and loud. When I politely and quietly asked when I might expect my drink, which had allegedly somehow never actually been transmitted three feet away from the register to their printer, I was in the wrong for not making myself a nuisance sooner and I should have known better. This staff member actually blamed me for sitting quietly and patiently for my drink for over an hour during the holiday rush.

She then told me to never wait in their stores again. When I, again quietly, responded that I would not as I did not plan to walk into this location and order directly again, I was loudly told that they’re all working very hard, that it’s Christmas and they can’t be with their families. I further responded, still calmly and quietly that I had not said anyone was doing a bad job and did not complain at all, this woman tried to further embarrass me by telling me that I was being rude. Because I did not want to wait in such a loud and crowded location again. My god, what a terrible person I must be.

So if you are a patient, polite, quiet individual, you are automatically in the wrong and I strongly suggest you find a different place to get your coffee. Like Peet’s over on Dublin or a nice independent coffee shop where you won’t be verbally abused and told you’re rude when you don’t complain and just want to know where...

So I am writing a one star review and the review was at the drive in window. It's pretty understandable how rude the staff must be. We don't usually go to Starbucks. Since it was an early morning travel we visited the place for some quick breakfast. We stood at the order window for around 3-4 mins looking at the menu and deciding what we want but no one took our order. We thought may be we need to order at the same window where we pay. The last standing there was so so rude. She told us we are not supposed to order here. After a little argument she gave us our order saying it's the last time she is doing that. Looks like customer delight is just a word we study in management books these days. If the case was other way around they expect the customer to co operate and wait longer hours in line but if it's an honest mistake it's so hard to make an exception for a stale butter croissant. It really was stale. They are probably not even keeping the track of how long the food items have been on the...

I love driving through this particular Starbucks even though I live forty miles away on the Peninsula. Their staff is very friendly and accommodating. I only rated them four stars because of the line wait yesterday. There was one staff member that was kind of gruff with me the couple of times I went inside to avoid idling my car in line. But she warmed up to me eventually. The only rub I got the wrong way yesterday was from the drive through barista, who asked me after i placed my order, "is that all?" Then when he handed me my coffee, it splooshed all over my hand. But that was a gaffe and I'm not going to sound any more OCD critical than I have to be. Overall, the staff is extremely friendly and has seemed to get better over...