Papa Johns Pizza — Restaurant in London

Ordered from this location about 10 days ago, "the Family Special". Both pizzas were made WRONG! Which was not discovered until arriving at home about 25-30 mins later. Neither of them were THIN crust (both "hand tossed"), or VERY lite sauce (both had too much). One was supposed to be a double pepperoni, with extra cheese-NOT. It was NOT EVEN close to double pepperoni and cheese. The other was "the Works"with extra cheese-NOT, and loaded with sauce. I called the store and spoke with the manager (female), she apologized and advised me the she would put my name in the book to have a "REMAKE" the next time we ordered". I called this evening to get the remake, and was told that the remake was ONLY good for 48hrs. I tried to explain to the person I was talking to (Joseph), that I was NEVER advised of such a STIPULATION. He then stated that it was company policy, online in the App, and in the hand book. (Like the public is supposed to know this). We checked "on-line" in the App, can not be found. Besides, who in their right mind wants pizza that many times in a few days. NOT WHAT I WOULD CONSIDER..."HEALTHY EATING". This is a HELL of a way to treat your customers... ESPECIALLY a Veteran,...

We ordered a XL pizza, and got home and started eating it. The first piece wasn’t terrible, but by the second piece it was undeniable how doughy the crust was. The pizza was so undercooked that we were unable to eat it. I called the store and told them that the pizza was not edible. The man said he would put the manager on the phone, but he just put me on hold for a few minutes and the same man came back and said they could remake it another day for 40% off. I asked if I could just get a refund. He said I could not get I refund since we had already ate a couple pieces. (Over half the pizza was left untouched) Finally, he said they could remake it tonight for no charge. I said sure...got in the car and went to pick it up. As soon as we got there it was ready so I was doubtful it was fully cooked. Brought it home, and opened it up and the pizza was so undercooked and soggy that it fell apart. A...

I'm being completely honest here: As a fan of this pizza I was more than happy to hear they were putting one in here,but that changed as i will explain. At lunch I ordered my first order here. i was driving towards my own vehicle and where I always ate lunch. I was setting on whitco hill waiting to turn towards town I was on the phone and was told it would be a few minutes no problem. By the time I then turned less than a mile and then went in to Papa John's to get something to drink and wait for my order to get done. As soon as I entered she asked me my name I got my pizza which was already setting behind the counter. As u could guess it was horrible..as if it had really been put in an oven one minute..I can't eat there anymore it was sickening. Makes me want to vomit thinking about how bad that pizza was. People you pay for it,you eat it always check it...I...